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We are seeking an experienced Zuora Architect to design, implement, and optimize Zuora billing solutions while collaborating with cross-functional stakeholders to drive business success.
Responsibilities
- Work closely with the customer to gather requirements, design solutions, and estimate efforts
- Collaborate with Business Operations, Finance, and Business Analysts to gather and understand business requirements
- Design and enhance workflows to meet business needs
- Manage a small team and coordinate deliverables while communicating effectively with all stakeholders
- Deliver system development, testing, and deployment with minimum handholding
- Troubleshoot and resolve production issues and configurations related to Zuora integrations and data flows in a timely manner
- Implement performance improvements to ensure optimal system performance
- Support the DevOps team in automating Zuora deployments and ensure successful changes to production
- Develop and maintain technical documentation related to Zuora implementations, design specifications, test plans, and user guides
- Conduct code reviews and provide technical guidance to junior developers
- Provide support and training to end-users and stakeholders on Zuora functionalities and best practices
- Participate in regular meetings with stakeholders to discuss project progress, issues, and solutions
Requirements
- 10-15 years of experience in IT, with a track record in implementing, maintaining, and improving platforms in Billing
- Understanding of the Zuora platform, Zuora Admin, Zuora objects, and APIs
- Expertise in Zuora Invoice template creation and updating, including Payments, Bill runs, billing document posting, Invoice, CM & HTML templates
- Knowledge of Product Catalog, Charge Models, and Subscription lifecycle management, including create, update, renew, and cancel processes
- Experience with Zuora Order line-item feature, including creating Order line-items and Invoice order line items
- Skills in reconciliations and troubleshooting for month-end processes, along with mass create/update/delete operations at/for multiple objects
- Proficiency in developer tools and Postman tools
- Experience integrating with ecommerce, payment gateways, data analytics platforms, and tax systems, including Salesforce, Zuora APIs, and Payment Gateways
- Familiarity with Zuora Workflow to automate new workflows and enhance existing ones
- In-depth knowledge of Admin features and setups, including Roles, Permissions, and Billing templates
- Ability to support day-to-day queries and analysis from business, finance, dev, QA, and other stakeholders
- Understanding of Zuora product updates, industry trends, and best practices to ensure optimal system performance