Workplace Engineering Lead

Hybrid in Czech Republic: Prague

IT Service Management (ITSM)

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We are looking for a Workplace Lead to own the full Workplace Services domain— device lifecycle management, M365 collaboration stack, and telephony — across 3500+ end-user devices, 300 AVD/VDI sessions, and 2,500+ users in 12 countries. Accountable for service quality, automation maturity, and the technical roadmap for everything between the user's hands and the infrastructure layer. Manages two offshore engineering squads (12 FTE India).

Responsibilities

Own the end-to-end device lifecycle: procurement (Lenovo Business Portal), staging, Intune/Autopilot enrolment, deployment, refresh, and secure decommissioning
Drive SCCM-to-Intune migration maturity — close the migration to modern management for the full Windows estate
Oversee software packaging, testing, and distribution — manage the application catalog and approval workflows
Own OS and application patching strategy: ring-based deployment, compliance reporting, exception management
Manage AVD/VDI environment (300 sessions): image management, performance tuning, scaling, and cost optimization
Coordinate with Onsite Support Engineers on physical staging and device swap execution at the four sites
Maintain asset accuracy: CMDB reconciliation, stock level management, warranty tracking
Own the M365 tenant operations: Exchange Online, Teams, SharePoint Online, OneDrive, Office apps
Manage mailbox lifecycle, distribution lists, shared mailboxes, mail flow rules, and retention policies
Oversee Teams governance: team provisioning policies, guest access controls, app management, compliance settings
Drive SharePoint site architecture standards, permissions governance, and storage management
Own Cloud9 turret telephony — configuration, user provisioning, incident escalation to vendor
Manage Teams Phone deployment: number assignment, call queues, auto-attendants, policy configuration
Oversee SIM card and mobile phone stock management — procurement, provisioning, and lifecycle tracking
Coordinate with carriers and Cloud9 vendor on SLA adherence and capacity planning
Manage two offshore teams operating on-call
Work on resource planning, shift coverage, utilization, and performance management
Define and track team KPIs: patching compliance, deployment SLAs, M365 service health, telephony uptime
Drive automation adoption within the workplace domain
Own technical escalation for all workplace issues

Requirements

7+ years in workplace / end-user computing, at least 3 years in a lead or management capacity
Deep hands-on knowledge of Microsoft Intune, SCCM/MECM, Autopilot, and Windows 10/11 lifecycle management, software packaging
Strong M365 administration experience: Exchange Online, Teams, SharePoint, Entra ID
Experience managing AVD/VDI at scale (Azure Virtual Desktop or Citrix)
Proven ability to supervise and mentor offshore teams — scheduling, quality, knowledge transfer
Comfortable with vendor management: Lenovo enterprise, Swisscom carriers
Fluent English; German is a plus
ITIL 4 Foundation minimum

Nice to have

Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) or Endpoint Administrator (MD-102)
Experience with Cloud9 trading floor telephony
Familiarity with M365 licensing
Background in energy, utilities, or financial services (trading floor exposure particularly useful)
Experience with device-as-a-service or zero-touch provisioning models at scale