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We are seeking a talented UX Designer to design front-end experiences, optimize customer journeys, and drive merchandising success across our global eCommerce platforms.
Responsibilities
- Design front-end experiences and monitor performance to identify opportunities for improvement
- Explore and execute A/B tests to continually enhance CX and global platform features
- Partner with global platforms on new updates, roadmaps, and features for the company's platform partner program
- Run pilots with specific partners in different markets and share results with global teams
- Train in-market company teams on tools, techniques, and best practices for improving third-party merchant partnerships
- Collaborate cross-functionally with internal teams including Marcom, UX, and Product Management
- Work with external design and technology agencies to execute the overall design vision
Requirements
- 2+ years of eCommerce UX/UI design experience, plus a BA or BFA
- Knowledge of eCommerce merchandising, customer experience, or digital B2C brand sales on direct-to-consumer websites such as Shopify or Adobe Commerce
- Expertise in collaboration tools such as Figma, Adobe Creative Cloud, and Keynote
- Familiarity with Wrike and Quip
- Background in QA and UAT processes
- Experience executing A/B tests and CX conversion optimization programs for direct-to-consumer platforms
- Knowledge of Google Analytics and its application to improving online sales and customer experiences
- Understanding of eCommerce across different global markets such as Europe, LATAM, APAC, and MENA
- International experience and ability to communicate in multiple languages preferred