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We're on the lookout for a Travel Program Specialist to add to our team. The position involves supporting travel-related operations throughout the US, Canada, and LATAM, with the specialist acting as the first point of contact responsible for a smooth travel journey for employees, all while upholding company policy standards
Responsibilities
- Take on the role of main point of contact for regional travel matters, managing complex itineraries and providing exceptional assistance to traveling employees
- Ensure company travel policies are properly followed, applying regional and local knowledge to support and inform staff
- Handle the administration and improvement of travel bookings through Concur Travel & Expense, resolving any technical glitches that emerge
- Walk employees through expense submission protocols to increase transparency, uphold compliance standards, and accelerate reimbursement processing
- Support employees with immigration-related concerns and internal platforms like Topia, prepare support letters, and offer direction on business visa applications
- Work directly with local and regional vendors in the travel space to field questions, troubleshoot issues, and push for better service outcomes
- Cooperate with teams across different functions, such as Finance, HR, and Administration, to ensure travel operations support broader company aims
- Assist with particular reporting obligations, internal control practices, and audits tied to travel activities
- Interpret travel data and assemble reports that reveal patterns, savings potential, and opportunities to streamline processes
Requirements
- At least two years of relevant experience in a related role
- Strong foundation in managing corporate travel programs and expense oversight
- Understanding of applicable travel rules and requirements across the US, Canada, and LATAM markets
- Practical, hands-on familiarity with travel booking technology, particularly Concur
- Strong verbal and written communication abilities in English and Spanish
- Skilled at partnering with cross-functional teams and outside vendors within a dynamic, globally operating company