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We are looking for a Strategic Design Leader to shape executive-ready strategy from unclear problems spanning innovation, research, and AI-enabled transformation across LATAM. You will develop compelling narratives, set prototype direction, and coordinate multidisciplinary teams across several accounts and pursuits. Apply to help clients make confident, well-aligned decisions!
Responsibilities
- Direct discovery and problem definition for complex transformation, modernization, and innovation work to bring clarity to ambiguity
- Integrate customer needs, business goals, operational constraints, and technology feasibility into one strategic narrative
- Organize ambiguity into hypotheses, decisions, plans, and measurable outcomes that keep initiatives moving
- Moderate senior-stakeholder discussions and navigate conflicting viewpoints toward shared agreement
- Set experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that steer transformation
- Detect friction points, opportunity spaces, and intervention moments across channels, roles, and operational structures
- Translate strategic intent into experience frameworks, roadmaps, and prototype briefs that are actionable
- Confirm recommendations are financially sound and realistically deliverable, not only attractive in theory
- Coordinate with account and delivery leaders to craft strategic opportunities and propositions for clients
- Design proposal storylines, methodologies, workstreams, staffing plans, estimates, and governance structures to enable new business
- Produce differentiated points of view, demos, and prototype narratives that reinforce client confidence
- Contribute directly to pitches, workshops, executive sessions, and the conversations that follow
- Synthesize user research, market data, competitive analysis, stakeholder input, and operational details into cohesive understanding
- Distinguish validated evidence from assumptions and flag critical gaps that need attention
- Convert evidence into implications, recommendations, and decision-making narratives rather than descriptive outputs
- Deliver strategic presentations, points of view, one-pagers, proposals, workshop content, transformation stories, and decision tools
- Structure complex information so it is clear, credible, and actionable for executives
- Maintain high standards for information structure, visual storytelling, and editorial quality across all deliverables
- Apply AI tools including Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content creation, and prototyping
- Create repeatable AI-supported processes with strong judgment, verification, and quality assurance
- Help teams use AI to multiply delivery capacity without sacrificing strategic depth or producing generic results
- Provide hands-on strategic guidance to researchers, service designers, UX and product designers, content strategists, and solution teams
- Translate executive vision into clear briefs, working frameworks, and quality benchmarks that guide delivery execution
- Lead through influence to drive outcomes in environments without formal reporting authority
Requirements
- 10+ years of professional work in experience strategy, service design, innovation, consulting, product strategy, or digital transformation
- Clear ownership history of complex client engagements, from initial framing through recommendations and concept definition
- Hands-on stakeholder partnership experience with senior client leaders and account leadership to influence outcomes
- High-quality portfolio featuring executive narratives, strategic deliverables, and transformation projects
- Advanced facilitation expertise, aligning stakeholders who bring different viewpoints to the table
- Strong synthesis skills, distilling complex and diverse inputs into decision-ready insight
- Outstanding written communication, producing polished materials for executive audiences
- Strong presentation ability, articulating complex strategic ideas with confidence and clarity
- Ability to balance multiple high-priority workstreams while protecting narrative clarity and delivery standards
- Professional fluency in English and Spanish, strongly preferred due to the LATAM focus of this position
Nice to have
- Product Management certification related to the role