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We're looking for a Strategic Design Leader who thrives at the crossroads of business strategy, customer experience, research, innovation, AI-driven delivery, and digital transformation. This position takes ambiguous business problems and converts them into clearly defined opportunities, aligned decision-making, and executive-ready deliverables. This isn't a standard UX, Product Design, or people-management role. It's a hands-on leadership position suited for someone who can shape business pursuits, navigate complex client work, craft persuasive stories, set direction for prototypes, and bring together multidisciplinary teams spanning multiple accounts
Responsibilities
- Guide discovery and problem framing throughout complex transformation, modernization, and innovation projects, structuring ambiguous challenges
- Bring together customer needs, business goals, operational boundaries, and technology viability into a single strategic outlook
- Shift uncertainty into organized hypotheses, decisions, plans, and measurable outcomes that propel work forward
- Lead dialogue with senior-level stakeholders and work through differing opinions to achieve consensus
- Craft experience visions, design principles, customer journeys, service ecosystems, and future-state concepts that shape transformation initiatives
- Recognize friction, opportunity zones, and intervention points across various channels, roles, and operational frameworks
- Turn strategic vision into actionable experience structures, roadmaps, and prototype direction documents
- Verify that recommendations hold up commercially and can realistically be delivered, not just sound good in theory
- Collaborate with account and delivery leadership to develop strategic opportunities and client propositions
- Create proposal content, methodologies, workstreams, staffing structures, estimates, and governance models to support pursuits
- Build unique perspectives, demos, and prototype stories that support confident client decision-making
- Take an active role in pitches, workshops, executive discussions, and subsequent follow-up conversations
- Combine user research, market insights, competitive data, stakeholder feedback, and operational details into unified understanding
- Separate solid evidence from guesswork and identify key gaps that demand attention
- Transform evidence into implications, recommendations, and decision-ready stories instead of basic reporting
- Develop strategic presentations, perspectives, one-pagers, proposals, workshop content, transformation stories, and frameworks for decisions
- Arrange intricate information so it's understandable, credible, and ready for executive action
- Keep information hierarchy, visual storytelling, and editorial quality consistently high across all materials
- Leverage tools like Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed up research, synthesis, content creation, and prototype work
- Develop repeatable, AI-supported workflows while maintaining strong judgment, verification processes, and quality checks
- Guide teams toward using AI as a productivity booster without losing strategic depth or settling for generic results
- Give hands-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams
- Convert executive vision into clear briefs, structured workflows, and quality standards that steer team output
- Lead successfully through influence, including scenarios where formal reporting authority doesn't exist
Requirements
- Over a decade of experience across experience strategy, service design, innovation, consulting, product strategy, or digital transformation
- Clear track record owning complicated client engagements from the earliest framing stages through recommendations and concept definition
- Hands-on background working directly with senior client stakeholders and account leadership to drive results
- A compelling portfolio featuring executive narratives, strategic deliverables, and transformation-focused work
- Highly developed facilitation skill, fostering productive alignment among stakeholders with conflicting perspectives
- Strong ability to synthesize, taking complex and varied information and turning it into clear, actionable insight
- Exceptional written communication skill, capable of crafting polished materials suited for executive audiences
- Strong presentation ability, able to communicate sophisticated strategic ideas clearly and confidently
- Proven capacity to handle multiple high-priority workstreams concurrently without losing narrative consistency or output quality
- Professional fluency in English and Spanish, strongly preferred given this role's LATAM-focused scope
Nice to have
- Holding a relevant Product Management certification would be seen as a beneficial addition to your profile