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We are seeking a Strategic Design Leader to turn ambiguous business challenges into executive-ready opportunities and decisions across LATAM. You will steer experience strategy, research, innovation, AI-enabled delivery, and digital transformation across multiple accounts while shaping proposals and narratives. Apply to help teams align fast and deliver high-impact outcomes!
Responsibilities
- Lead discovery and problem definition for complex transformation, modernization, and innovation initiatives to clarify ambiguous business contexts
- Connect customer needs, business objectives, operational constraints, and technology feasibility into a single strategic view
- Convert uncertainty into structured hypotheses, decisions, plans, and measurable outcomes that sustain momentum
- Facilitate conversations with senior stakeholders and reconcile conflicting perspectives into shared alignment
- Define experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that guide transformation
- Identify friction points, opportunity areas, and intervention moments across channels, roles, and operating models
- Translate strategy into actionable experience frameworks, roadmaps, and prototype briefs
- Validate that recommendations are financially sound and practically achievable, not only compelling on paper
- Collaborate with account and delivery leaders to develop strategic opportunities and client propositions
- Develop proposal storylines, methods, workstreams, staffing plans, estimates, and governance models for new business efforts
- Create distinctive points of view, demos, and prototype narratives that build client confidence in decisions
- Participate in pitches, workshops, executive sessions, and follow-up discussions to move work forward
- Synthesize user research, market data, competitive analysis, stakeholder input, and operational insights into a cohesive understanding
- Differentiate validated evidence from assumptions and highlight critical gaps that require attention
- Turn evidence into implications, recommendations, and decision-oriented narratives rather than descriptive reporting
- Produce strategic presentations, points of view, one-pagers, proposals, workshop materials, transformation stories, and decision tools
- Organize complex information so it is clear, credible, and actionable for executive audiences
- Maintain high standards for information structure, visual storytelling, and editorial quality across deliverables
- Apply AI tools including Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content creation, and prototyping
- Build repeatable AI-supported workflows while applying sound judgment, verification, and quality assurance
- Enable teams to use AI to expand delivery capacity without losing strategic depth or producing generic output
- Provide direct strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams
- Translate executive vision into clear briefs, working frameworks, and quality benchmarks that guide execution
- Lead through influence effectively, including in situations without formal reporting lines
Requirements
- Extensive background with 10+ years across experience strategy, service design, innovation, consulting, product strategy, or digital transformation
- Proven track record owning complex client engagements end to end, from initial framing through recommendations and concept definition
- Hands-on experience partnering with senior client stakeholders and account leadership to shape direction and influence outcomes
- Impressive portfolio showcasing executive narratives, strategic deliverables, and transformation programs
- Advanced facilitation skills, enabling alignment among stakeholders with differing viewpoints
- Strong synthesis capability, turning complex and varied inputs into crisp, decision-ready insights
- Outstanding writing skills, producing polished, executive-level materials
- Solid presentation skills, clearly communicating sophisticated strategic ideas with confidence
- Demonstrated ability to manage multiple high-priority workstreams without losing narrative clarity or delivery quality
- Professional fluency in English and Spanish, strongly preferred due to the LATAM focus of this position
Nice to have
- Product Management certification relevant to the role