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Remote in Colombia, Mexico
Cloud Native Development& 8 others
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We are seeking a Site Reliability Engineer to join our Merchandise Technology Domain SRE team. This application-focused SRE role keeps business-critical systems healthy by applying engineering practices to production operations, ensuring problems are diagnosed at the source rather than passed along. The engineer will leverage cloud technologies in a team-oriented, collaborative environment and participate in an on-call rotation for the applications in scope.
Responsibilities
- Provide production support for business-critical applications, including incident triage, on-call rotation, escalation, and root cause analysis
- Navigate unfamiliar codebases and trace failures through Java/Spring Boot services to the responsible class, query, or configuration value
- Perform log and trace-driven triage using APM, distributed tracing, logs, NRQL, alerting, dashboards, and synthetics
- Execute database triage by writing queries for data extraction, correction, or replay across relational and NoSQL databases
- Manage the incident lifecycle, including assignment group routing, priority/SLA handling, re-drives, and change records
- Support and mitigate incidents in cloud-native environments running on AWS and Kubernetes
- Handle Kafka operations such as consumer lag, partitions/offsets, replay/reprocessing, and dead letter handling
- Resolve small operational defects and bugs through CI/CD with tests, and know when to hand off to feature-owning teams
- Apply strong analytical judgment on mitigation versus continued diagnosis during live incidents
- Collaborate with cross-functional teams and communicate clearly in writing throughout incident response
Requirements
- 2+ years of experience in Site Reliability Engineering or production support of business-critical applications
- Background in incident triage, on-call rotation, escalation, and root cause analysis
- Proficiency in Java and Spring Boot, with the ability to navigate unfamiliar codebases and trace failures to their source
- Expertise in log/trace-driven triage using APM, distributed tracing, NRQL, alerting, dashboards, and synthetics, along with PagerDuty routing
- Skills in relational databases (PostgreSQL, MySQL, Oracle) and NoSQL (DynamoDB), including writing queries for data extraction, correction, or replay
- Knowledge of AWS and Kubernetes for supporting and mitigating incidents in cloud-native environments
- Competency in Apache Kafka operations, including consumer lag, partitions/offsets, replay/reprocessing, and dead letter handling
- Familiarity with CI/CD pipelines to resolve small operational defects and bugs through tested code changes
- Capability to apply strong analytical and problem-solving judgment during live incidents
- Understanding of Anthropic Claude for engineering workflows
- Excellent written communication skills (B2+ level)
Nice to have
- Experience with New Relic across APM, distributed tracing, logs, NRQL, alerting, dashboards, and synthetics
- Familiarity with ServiceNow incident lifecycle management, including assignment group routing, priority/SLA handling, re-drives, and change records