ServiceNow Consultant

Remote in Colombia,

Location-specific conditions & benefits*

Colombia

We are looking for a talented and driven ServiceNow Consultant to join our team.

In this role, you will collaborate with clients to design, deploy, and refine ServiceNow solutions tailored to their specific business needs. You will play a critical role in ensuring successful ServiceNow implementations, working with cross-functional teams, and delivering solutions that improve operational processes and service quality.

Responsibilities

Assess client business workflows, challenges, and objectives to propose customized ServiceNow solutions
Create detailed technical designs for ServiceNow implementations, ensuring scalability, integration compatibility, and alignment with organizational goals
Build and showcase proof-of-concept prototypes to highlight the advantages of proposed solutions
Develop project proposals, including comprehensive cost estimates and implementation timelines
Guide technical teams of developers and administrators during the implementation process to meet project objectives
Configure and adapt ServiceNow modules and workflows to align with client-specific business requirements
Ensure smooth data flow and functionality by integrating ServiceNow with other enterprise systems
Perform thorough testing to validate system performance and confirm alignment with client requirements
Provide training to end-users and support teams to ensure effective utilization of the ServiceNow platform
Monitor system performance and recommend enhancements to improve efficiency and scalability
Support change management initiatives to promote seamless adoption of the ServiceNow platform and address user concerns
Stay updated on new ServiceNow features, updates, and industry trends to deliver innovative solutions

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related discipline
A minimum of 5 years of hands-on experience with the ServiceNow platform
At least 2 years of experience managing teams of five or more in roles such as Architect, Manager, or Technical Lead
Proven track record in delivering at least two full-cycle ServiceNow projects or multiple projects covering various stages of development
Expertise in ITSM and ITOM with a strong understanding of modules including Incident, Problem, Change, and Request Management
Strategic thinking with the ability to align ServiceNow solutions to organizational objectives and simplify complex technical concepts for stakeholders
Strong cross-functional collaboration skills to connect delivery teams and enterprise stakeholders effectively
Broad technical expertise in areas such as service delivery, service design, enterprise monitoring, data center operations, database architecture, and application development
Extensive experience in consultative, architectural, and development roles, with at least eight years in consultative positions
Advanced English proficiency (written and spoken) at a B2 level or higher

Nice to have

ServiceNow Certified System Administrator (CSA) certification, showcasing expertise in platform administration and best practices

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn