ServiceNow Consultant

Remote in Colombia,

Location-specific conditions & benefits*

Colombia

We are looking for an experienced and strategic ServiceNow Consultant to lead the design, implementation, and optimization of ServiceNow solutions, specializing in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).

The ideal candidate will possess in-depth knowledge of the ServiceNow platform, industry best practices, and the ability to transform complex business needs into scalable technical solutions. You will collaborate with clients, stakeholders, and cross-functional teams to deliver impactful projects that enhance operational efficiency and service delivery.

Responsibilities

Lead the implementation and enhancement of ServiceNow solutions with a focus on ITSM, ITOM, and ITAM modules, including Incident, Problem, Change, CMDB, Discovery, Service Mapping, and Event Management
Translate business requirements into technical solutions by conducting workshops, process designs, and system configurations
Provide mentorship and guidance to junior consultants and developers, ensuring adherence to best practices and ServiceNow capabilities
Manage relationships with stakeholders, acting as the primary point of contact for ServiceNow-related projects and engagements
Conduct assessments, health checks, and roadmap planning to optimize client environments and recommend improvements
Work on integrations with monitoring tools, cloud providers, and other systems to enable seamless ITOM deployments and observability
Ensure compliance with enterprise architecture, security standards, and governance frameworks in all ServiceNow implementations
Create and maintain documentation, including design specifications, test cases, user guides, and training materials
Stay updated on ServiceNow platform releases and ecosystem updates to introduce innovative and value-added solutions for clients

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
At least 5 years of hands-on experience working with the ServiceNow platform
Minimum of 2 years of experience leading a team of 5 or more in roles such as Architect, Manager, or Technical Lead
Participation in at least two full-cycle ServiceNow projects or multiple projects covering various phases of the development lifecycle
Expertise in ITSM and ITOM, with a deep understanding of modules such as Incident, Problem, Change, and Request Management
Strong knowledge of ITIL processes and enterprise IT operations
Proven experience with CMDB design, Discovery, Event Management, and Service Mapping
Experience implementing ITSM modules including Knowledge, Request, and Change Management
Familiarity with managing multi-instance environments or enterprise-scale global deployments
Experience with cloud infrastructure (AWS, Azure, GCP) in the context of ITOM integrations
Prior experience in a consulting or professional services environment
Proficiency in Agile project delivery methodologies and tools such as Jira or ServiceNow Agile
Strong communication and consulting skills, with the ability to engage effectively with both technical and non-technical stakeholders
Advanced English proficiency at a B2 level or higher, with excellent verbal and written communication skills

Nice to have

ServiceNow Certified System Administrator (CSA) certification to demonstrate expertise in platform administration and best practices

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn