ServiceNow Consultant

Remote in Colombia,

Location-specific conditions & benefits*

Colombia

We are seeking a skilled and motivated ServiceNow Consultant to join our team.

In this role, you will work closely with clients to design, implement, and optimize ServiceNow solutions tailored to their unique business requirements. You will play a key role in driving successful implementations, collaborating with cross-functional teams, and delivering solutions that enhance operational efficiency and service delivery.

Responsibilities

Evaluate client business processes, challenges, and objectives to recommend tailored ServiceNow solutions
Develop comprehensive technical designs for ServiceNow implementations, ensuring scalability, compatibility, and alignment with organizational goals
Create and present proof-of-concept models to demonstrate the value and potential of proposed solutions
Prepare detailed cost estimates and project timelines for ServiceNow implementation projects
Lead technical teams, including developers and administrators, to ensure successful execution of implementation milestones
Configure and customize ServiceNow modules and workflows to meet specific business requirements
Ensure seamless integration between ServiceNow and other enterprise systems to optimize data flow and functionality
Conduct extensive testing to validate system performance and ensure it meets client expectations
Provide training to end-users and support teams to promote effective adoption and usage of the ServiceNow platform
Monitor system performance and identify opportunities for enhancements to improve scalability and efficiency
Facilitate change management to ensure smooth adoption of the ServiceNow platform and address user concerns
Stay informed about the latest ServiceNow updates, features, and industry trends to deliver innovative and impactful solutions

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related discipline
At least 5 years of hands-on experience working with the ServiceNow platform
Minimum of 2 years of experience leading and managing teams of five or more in roles such as Architect, Manager, or Technical Lead
Proven experience in at least two full-cycle ServiceNow projects or multiple projects spanning various phases of the development lifecycle
Expertise in ITSM and ITOM, with a deep understanding of modules like Incident, Problem, Change, and Request Management
Ability to align ServiceNow solutions with organizational goals and translate complex technical concepts into actionable strategies
Strong cross-functional collaboration skills to facilitate alignment between technical teams and business stakeholders
Broad technical knowledge in areas such as service design, service delivery, enterprise monitoring, data center operations, database architecture, and application development
Extensive experience in consultative, architectural, and development roles, with at least eight years in a consultative capacity
Advanced proficiency in English (written and spoken) at a B2 level or higher

Nice to have

ServiceNow Certified System Administrator (CSA) certification, demonstrating advanced expertise in platform administration and best practices

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn