ServiceNow Consultant

Remote in Colombia,

Location-specific conditions & benefits*

Colombia

We are looking for an experienced and strategic ServiceNow Consultant to lead the design, implementation, and optimization of ServiceNow solutions, with a focus on IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).

The ideal candidate will have extensive knowledge of the ServiceNow platform, industry best practices, and the ability to translate complex business requirements into scalable technical solutions. You will collaborate with clients, stakeholders, and cross-functional teams to deliver impactful projects that enhance operational efficiency and service delivery.

Responsibilities

Oversee the implementation and enhancement of ServiceNow solutions, focusing on ITSM, ITOM, and ITAM modules such as Incident, Problem, Change, CMDB, Discovery, Service Mapping, and Event Management
Translate business requirements into technical solutions through workshops, process refinement, and system configuration
Provide mentorship and technical guidance to junior team members and developers, ensuring adherence to best practices and platform capabilities
Build and maintain strong relationships with stakeholders, acting as the main point of contact for ServiceNow-related projects
Conduct assessments, perform health checks, and create roadmaps to optimize client environments and recommend improvements
Work on integrations with monitoring tools, cloud platforms, and other systems to enable seamless ITOM functionality
Ensure compliance with enterprise architecture, security protocols, and governance standards in ServiceNow implementations
Create and maintain detailed documentation, including system designs, test cases, user guides, and training materials
Stay updated on new ServiceNow releases and ecosystem changes to introduce innovative and value-driven solutions for clients

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
At least 5 years of hands-on experience with the ServiceNow platform
Minimum of 2 years of experience managing teams of five or more in roles such as Architect, Manager, or Technical Lead
Proven experience with at least two full-cycle ServiceNow projects or multiple projects covering various stages of the development lifecycle
Expertise in ITSM and ITOM, with a deep understanding of modules like Incident, Problem, Change, and Request Management
Strong knowledge of ITIL processes and enterprise-level IT operations
Experience with CMDB design, Discovery, Event Management, and Service Mapping
Hands-on experience in implementing ITSM modules such as Knowledge, Change, and Request Management
Familiarity with managing multi-instance environments or enterprise-scale global deployments
Experience with cloud platforms such as AWS, Azure, or GCP, particularly in ITOM integrations
Background in consulting or professional services roles
Proficiency in Agile project methodologies and tools such as Jira or ServiceNow Agile
Excellent communication and consulting skills, with the ability to engage effectively with both technical and non-technical stakeholders
Advanced English proficiency (B2 level or higher), with strong written and verbal communication skills

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn