ServiceNow Consultant

Remote in Colombia,

Location-specific conditions & benefits*

Colombia

We are looking for an experienced and strategic ServiceNow Consultant to lead the design, implementation, and optimization of ServiceNow solutions, with a focus on IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).

The ideal candidate will have extensive knowledge of the ServiceNow platform, industry best practices, and the ability to translate complex business requirements into scalable technical solutions. You will collaborate with clients, stakeholders, and cross-functional teams to deliver impactful projects that enhance operational efficiency and service delivery.

Responsibilities

Lead the deployment and improvement of ServiceNow solutions, focusing on ITSM, ITOM, and ITAM modules, including Incident, Problem, Change, CMDB, Discovery, Service Mapping, and Event Management
Convert business requirements into actionable technical solutions through workshops, process optimization, and system configurations
Guide and mentor junior team members and developers, ensuring adherence to best practices and platform capabilities
Build and maintain strong relationships with stakeholders, serving as the primary point of contact for all ServiceNow-related projects
Conduct assessments, health checks, and develop roadmaps to optimize client environments and recommend improvements
Work on system integrations with monitoring tools, cloud platforms, and other systems to ensure seamless ITOM implementations and functionality
Ensure adherence to enterprise architecture, security protocols, and governance standards in all ServiceNow deployments
Develop and maintain comprehensive documentation, including system designs, test cases, user guides, and training materials
Stay informed of the latest ServiceNow updates and ecosystem changes to implement innovative solutions that add value to clients

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related discipline
At least 5 years of hands-on experience with the ServiceNow platform
A minimum of 2 years of experience managing a team of 5 or more in roles such as Architect, Manager, or Technical Lead
Experience participating in at least two full-cycle ServiceNow projects or multiple projects covering various development lifecycle phases
Deep expertise in ITSM and ITOM, with a strong understanding of modules such as Incident, Problem, Change, and Request Management
Comprehensive knowledge of ITIL processes and enterprise IT operations
Proven experience with CMDB design, Discovery, Event Management, and Service Mapping
Hands-on experience implementing ITSM modules, including Knowledge, Change, and Request Management
Familiarity with managing multi-instance environments or global-scale enterprise deployments
Experience with cloud platforms such as AWS, Azure, or GCP, particularly in ITOM integrations
Prior experience in consulting or professional services roles
Proficiency in Agile project methodologies and tools like Jira or ServiceNow Agile
Strong communication and consulting skills, with the ability to collaborate with technical and non-technical stakeholders
Advanced English proficiency (B2 level or higher), with excellent written and verbal communication skills

Nice to have

ServiceNow Certified System Administrator (CSA) certification, demonstrating advanced platform administration knowledge and best practices

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn