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Service Delivery Coordinator

Poland, Portugal
Application Support, Jira, Trello, Salesforce

We are looking for a Service Delivery Coordinator to join our team. In this position, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA, and many other internal teams to execute the title release production effort as we build the premier online storefront.

Responsibilities
  • Support onboarding partners and their products for publishing and promotion on the store
  • Coordinate release plans with partners to ensure smooth publishing execution of content delivery for the web, launcher, and mobile experiences
  • Validate product readiness - support Partner iterations via dedicated communication channels and be an effective collaborator capable in working well with a defined set of tasks, assisting others and driving towards solution based outcomes
  • Manage general title management data and task inventory status
Requirements
  • 1-3 years of release management experience (service delivery coordination, helpdesk assistance, etc.)
  • Strong Production skills
  • Effective organizer with proven solid time management and prioritization aptitude
  • Excellent communication skills with experience in external partner engagement
  • Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
  • Proven attention to detail
  • Ability to multitask with dexterity in switching from uploading/updating builds, end-to-end testing, propping CMS content to staying on top of third-party communications in a timely fashion
  • Strong preference for applicants with exposure to Gaming industry release process and merchandising a game store or marketplace.
  • Provide transparency on product status
Nice to have
  • Familiarity with JIRA and Trello
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn