Back to SearchSenior Support Engineer
Remote in India: New Delhi,
& 5 others
Application Support
& 4 others
Sorry, this position is no longer available
India: New Delhi
We are looking for a remote Senior Support Engineer to join our team.
You will be responsible for incident & problem management, release management, and monitoring & automation tooling management. Additionally, you will work towards delivering quality changes to production, maintaining a knowledge database, and contributing to continuous improvements via automation and process excellence.
Responsibilities
- Incident & problem management, release management, and monitoring & automation tooling management
- Delivering quality changes to production
- Maintaining a knowledge database
- Contributing to continuous improvements via automation and process excellence
- Prioritizing workload and being a good team worker
Requirements
- At least 3 years of hands-on experience providing production support
- Proficiency with IT tools & technologies, such as Toad, Splunk, MS Excel, XML, Swift, Camt
- Technical knowledge of SQL, Mainframe / DB2 and/or Linux / Oracle
- Strong problem-solving and analytical skills
- ITIL knowledge
- Familiarity with various reporting tools (e.g. Tableau, MS Excel)
- Excellent communication and stakeholder management skills
- B2+ English level
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn