Back to SearchSenior Support Engineer (Atlassian)
Remote in Ukraine: Kyiv
Atlassian Platform Administration& 5 others
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We are looking for a Senior Support Engineer to take on the role of Atlassian Administrator, tasked with managing and optimizing our Jira Cloud environment while delivering continuous support to end users.
Responsibilities
- Manage and configure Jira Cloud environments to meet organizational needs
- Evaluate and enhance current workflows, permission schemes and automation rules
- Design, test and deploy automation rules to streamline workflows and processes
- Establish and maintain Jira projects, schemes, workflows, permissions and notifications
- Document both existing and newly created processes within Jira
- Handle user creation, permissions and projects on a daily basis
- Maintain and expand existing Python scripts using Atlassian Python APIs
- Govern changes to permission schemes, screens and workflows via automation and scripting
- Construct automation for the creation and modification of projects, schemes and workflows
- Track and troubleshoot Jira Cloud issues, delivering timely resolutions
- Deliver continuous support to Jira Cloud users, resolving issues and questions
- Sustain Jira Cloud environments to guarantee optimal performance and reliability
Requirements
- 5+ years of experience administering Jira Cloud, with solid understanding of differences from Server/Datacenter versions
- Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects
- Proficiency in Python scripting using Atlassian Python APIs
- Skills in configuring Jira workflows, permission schemes and screens
- Expertise in developing automation rules within Jira Cloud for schemes, workflows and projects
- Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management
- English proficiency at an Upper-Intermediate level (B2) or higher
Nice to have
- Understanding of Adaptavist ScriptRunner
- Knowledge of Jira Misc Workflow Extension (JMWE)