Back to SearchSenior ServiceNow Developer
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We are looking for a Senior ServiceNow Developer to provide remote support for our colleagues running ServiceNow service desk operations. As a Senior ServiceNow Developer, you will be responsible for resolving ServiceNow issues and adjusting ServiceNow configuration to fulfill business and support team requirements. You will play a critical role in driving efficient IT Service Management (ITSM) processes while fostering a collaborative and growth-oriented environment.
Responsibilities
- Resolve ServiceNow issues and provide timely support to our colleagues running ServiceNow service desk operations
- Configure and customize ServiceNow applications, providing efficient ITSM processes
- Collaborate with the team to evaluate, recommend, and implement new ServiceNow applications, features, and integrations
- Participate in Agile ceremonies, including daily stand-ups, sprint reviews, and retrospectives
- Ensure that ServiceNow processes comply with industry standards and best practices
- Provide expertise in ServiceNow Administration and Core Concepts, enabling efficient administration and management of ServiceNow instances
- Design and develop ServiceNow workflows, forms, and business rules to improve system functionality
- Perform ServiceNow integration with other systems, leveraging the power of ServiceNow APIs
- Create and maintain ServiceNow documentation and knowledge base articles, ensuring effective knowledge transfer within the team
- Mentor and guide less experienced colleagues, taking part in programs to foster growth and learning within the team
Requirements
- 3+ years of experience as a ServiceNow Developer, focusing on configuring, implementing, and supporting ServiceNow applications
- Expertise in ServiceNow Administration and Core Concepts, enabling efficient administration and management of ServiceNow instances
- Strong experience in ITSM, with a deep understanding of ITIL processes and related technologies
- Demonstrated experience leading and implementing ServiceNow projects from scratch or participated in multiple projects spanning different stages of the development lifecycle
- Experience with Agile methodologies, demonstrating strong leadership and mentoring skills
- Proficiency in JavaScript, HTML, and CSS for effective customization of ServiceNow applications
- Strong analytical and problem-solving skills, enabling you to tackle complex technical issues and provide optimal solutions
- Advanced English language skills (Upper-Intermediate level), enabling effective communication with the team and stakeholders
Nice to have
- Experience in working with ServiceNow Security Operations, providing valuable knowledge and insights
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn