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Senior Salesforce Business Analyst

Brazil, Colombia, Mexico
Business Analysis, Media & Entertainment, Salesforce Configuration, Salesforce Consulting, Salesforce Marketing Cloud

We are seeking an experienced Senior Salesforce Business Analyst who has a strong understanding of media process implementation using essential Salesforce technologies and knowledge in the media industry.

The preferred candidate will also grasp the fundamentals of customer-centric solutions. In this role as a Salesforce Business Analyst, your responsibilities will include facilitating discovery from a business analysis angle, refining requirements, and drafting stories.

Responsibilities
  • Develop and uphold a prioritized backlog of EPICs in line with the long-term objectives of the business
  • Work with key stakeholders to ascertain, record, and define major features as EPICs
  • Continuously revise and refine the backlog based on evolving business demands or input
  • Analyze to recognize different user personas engaging with the platform
  • Connect persona-specific requirements to platform features and design
  • Conduct workshops to verify and refine persona definitions and alignments
  • Establish and describe Business Process Architectures with enterprise architects and development teams
  • Record and convey how business processes are configured to boost efficiency
  • Offer consultative advice in BP architecture configurations
  • Segment EPICs into manageable user stories for development execution
  • Establish explicit and quantifiable acceptance criteria for each user story
  • Lead agile ceremonies, concentrating on enhancing user stories based on input and project progression
Requirements
  • 3+ years of experience with Salesforce
  • Skill in preparing requirements and user stories
  • Competent presentation skills
  • Certification in Salesforce Administration
  • Comprehension of media processes
  • Advanced proficiency in English at B2 level or higher
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn