Back to SearchSenior Program Delivery Manager
Remote in Mexico
Delivery Management, Digital Project Management
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We are looking for a Senior Program Delivery Manager to lead end-to-end delivery of a global digital ecosystem modernization spanning loyalty, mobile commerce, and payment integrations. You will drive a high-visibility, multi-country transformation while aligning teams, governance, and stakeholders across vendors and regions to deliver measurable outcomes.
Responsibilities
- Lead end-to-end program delivery by owning roadmaps, milestones, resourcing, and cross-project dependencies across regions and vendors
- Build and sustain robust governance models, executive reporting, and risk/issue management frameworks
- Serve as the main escalation point and trusted advisor for the client's executive stakeholders, steering committees, and leadership
- Champion Agile/SAFe governance practices to improve ways of working, optimize velocity, and reinforce engineering excellence across squads
- Coordinate complex dependencies and competing priorities across geographies, regulatory contexts, and varied technical stacks, including legacy POS integrations
- Drive scope management and change control within a fast-moving, high-stakes global transformation program
- Align distributed multicultural teams to enable collaboration, accountability, and transparent communication
- Oversee multi-geo, cross-functional delivery teams across Nearshore/Offshore engineering, architecture, QA, design, and consulting under Agile/SAFe
- Partner with product leaders and global stakeholders to maintain alignment on program goals and KPIs
- Ensure delivery of projected business value and strategic KPIs while staying within budget and timeline constraints
Requirements
- Proven experience of 5+ years in Large-Scale Program Management and Delivery Management, including Financial P&L control
- Demonstrated expertise in applying Agile/SAFe frameworks at scale
- Working knowledge of cloud architectures (AWS), enterprise integration patterns, and digital commerce platforms
- Solid understanding of SDLC within retail or QSR (Quick Service Restaurants) environments
- Exceptional executive presence with advanced stakeholder management capabilities
- Verified track record leading multi-vendor, multi-geo delivery teams across Nearshore/Offshore models
- Strong capability in running complex program governance, executive reporting, and risk/issue management frameworks
- English proficiency at B2 level or higher