Senior Instructional Designer

Remote in Armenia,

Instructional Design

Location-specific conditions & benefits*

Armenia

We are seeking a highly skilled and detail-oriented Senior Instructional Designer to join our team and document EPAM’s internal processes.

This role focuses on creating structured written content, such as articles, handbooks, and playbooks, to guide employees and managers through workflows, tools, and operational standards. You will collaborate with subject matter experts and stakeholders across the organization to transform complex procedures into clear, engaging, and actionable narratives.

Responsibilities

Research, draft, and organize internal process documentation for employees and managers, ensuring it is accessible to both human readers and LLM-based tools
Create and update employee playbooks covering everyday workflows, including staffing, onboarding, development, travel, and relocation
Develop playbooks for operational roles such as Talent Managers and Resource Managers, providing process owner perspectives that complement employee-facing materials
Regularly review and refine content based on stakeholder feedback, policy updates, and insights from chatbot testing
Ensure alignment and consistency across platforms such as InfoPortal and Coda.io, while maintaining coherence with related documents
Conduct interviews with internal stakeholders and subject matter experts to gather accurate and comprehensive information
Collaborate with teams such as Talent Acquisition, Hiring, and Talent Management to align on content scope, terminology, and structure
Adapt existing articles into onboarding materials or internal training modules to support employee development

Requirements

Bachelor’s degree in a relevant field, such as Communications, Technical Writing, Instructional Design, or a similar discipline
At least 3 years of experience as an Instructional Designer or in a related role
Proven expertise in instructional design, technical writing, knowledge management, or internal communications
Ability to present complex information in a clear and structured format for diverse audiences, from general users to subject matter experts
Strong skills in stakeholder management and conducting interviews to collect detailed insights
Hands-on experience with content management systems and tools such as Confluence, Coda.io, or similar platforms
Native-level proficiency in English writing with a focus on clarity and precision
Self-motivated, detail-oriented, and capable of managing multiple priorities independently
Familiarity with LLM-based tools, including understanding their capabilities, use cases, and limitations
Strong analytical thinking and communication skills to navigate complex problem spaces effectively
Advanced English proficiency (written and spoken) at a C1 level or higher

Nice to have

Experience in large-scale IT or consulting environments, with exposure to complex organizational structures
Knowledge of HR, operations, or talent management processes to enhance the relevance of content created
Experience designing chatbot content or writing for conversational user interfaces to improve engagement and usability

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn