Senior Google Cloud Support Engineer

Our remote team is looking for a Senior Google Cloud Support Engineer to provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.
Your primary focus will be on supporting customers using Google Compute Engine and related services, as well as providing technical and developer support to our customers. You will work closely with Engineers and Product Managers to improve the product and ensure our customers' success. As a Senior Engineer, you will also be responsible for handling change requests and incident tickets and participating in the Incident Management, Problem Management, and Change Management processes.