Back to SearchSenior End-User Support Engineer
Office in Poland: Warsaw
End User IT Support& 6 others
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We're on the lookout for a Senior End-User Support Engineer ready to make a real impact on our EPAM Warsaw Team. The person we need combines creative problem-solving with strong communication and solid people-handling skills.
Please be aware that this role demands being physically present at the Warsaw office all five working days each week.
Responsibilities
- Deliver a blend of in-person and remote support services to end users at the site
- Handle the configuration and setup of computer hardware, systems, printers, and scanning equipment
- Collaborate with service providers and network engineers to address and resolve technical concerns
- Perform ongoing upkeep of meeting room equipment to keep it functioning properly
- Make sure ticket handling adheres to SLA standards and meets response time commitments
- Spearhead software installation tasks and work through any technical issues that emerge
- Take ownership of incident tickets from the moment they're filed until they reach resolution
- Carry out routine server room maintenance to ensure equipment remains reliable
- Manage cabling organization and upkeep for IT-related hardware
- Follow established IT Work Instructions when completing everyday responsibilities
- Keep hardware inventory records accurate and updated on an ongoing basis
Requirements
- A minimum of 4 years of applicable experience in a similar position
- Strong grasp of Network Fundamentals and troubleshooting approaches for resolving connectivity-related issues
- Hands-on proficiency in Windows Endpoint Administration, including workstation maintenance and management
- Working knowledge of IT Service Operations Fundamentals that enables smooth and dependable service delivery
- Practical experience with Microsoft Intune Support Essentials for handling device and endpoint administration
- Effective communication skills combined with a proactive, problem-solving orientation
- Strong motivation to explore emerging technologies and quickly adjust to new obstacles
- Ability to sustain strong performance even in pressured or fast-paced conditions
- Intermediate proficiency in English
- Willingness to act on instructions and guidance from the direct manager
Nice to have
- Hands-on familiarity with macOS and Linux systems
- Background using Remote Access Tools to deliver support to systems from a distance