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We are seeking a Senior DevOps Engineer to join our team supporting core enterprise platforms through analytical, diagnostic, and project-based services. This role focuses on platform reliability, advanced troubleshooting, and automation, serving as a key escalation point for complex infrastructure and cloud service issues.
The position requires participation in an on-call rotation, including weekday coverage (Mon-Fri 08:00-16:00 EST) and weekend rotations shared with a regional counterpart to handle escalations and complex deployment issues.
Responsibilities
- Serve as the escalation point for advanced incident management, performing deep-dive troubleshooting of infrastructure, containers, and cloud services to resolve complex or prolonged incidents
- Lead Root Cause Analysis for major or recurring issues, document findings, and implement permanent corrective actions to reduce recurrence
- Troubleshoot CI/CD pipeline failures, maintain infrastructure-as-code, and develop and optimize the CI/CD toolchain
- Plan and execute non-standard, high-risk, or architectural changes such as cluster migrations and major upgrades
- Analyze system performance, adjust resources, and tweak configurations for stability and cost optimization
- Create and update Standard Operating Procedures (SOPs) and Runbooks
- Conduct training sessions to share knowledge across the team
- Participate in on-call rotation, operating in stand-by mode to acknowledge issues within agreed timeframes and actively troubleshooting to resolution when incidents arise
Requirements
- 5+ years of relevant experience in a DevOps or Platform Engineering role
- Proficiency in Windows and Linux operating system administration
- Expertise in scripting with PowerShell and Bash
- Background in web hosting and load balancing using IIS and HAProxy
- Skills in configuration management and automation with Ansible
- Knowledge of Terraform and Helm for infrastructure-as-code
- Familiarity with RabbitMQ messaging and Active Directory
- Understanding of security TLS certificates management
- Competency in data platforms, including MS SQL, DWH, and PowerBI
- Capability to support IoT Edge environments
- Flexibility to participate in on-call rotation, including weekend coverage
- Proficiency in English at an Upper-Intermediate level (B2) or higher