Senior Delivery Manager

Hybrid in Vietnam: Ho Chi Minh City, Vietnam: Hanoi

Delivery Management

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Lead delivery excellence and drive client success at EPAM Vietnam as a Senior Delivery Manager. We’re seeking a talented leader who can go beyond task execution to become a true strategic partner - defining scope, shaping solutions and guiding distributed teams to deliver fixed-outcome engagements. If you’re ready to translate complex business goals into predictable, high-quality results, join us and make an impact.

Responsibilities

Partner with Client Partners and account teams to strengthen long-term customer relationships by ensuring high-quality delivery, trusted communication and measurable business outcomes
Define initiatives by working directly with customers: clarify business objectives, success metrics, scope, expected outcomes and delivered value
Develop delivery approaches, plans and cost/effort estimates; support the creation of Statements of Work and delivery commitments for fixed-outcome engagements
Lead end-to-end delivery across scope, schedule, quality and budget to ensure agreed outcomes are met
Act as a bridge between business and technology: understand business cases and priorities and translate them into executable delivery plans and engineering objectives
Own stakeholder management and communication cadence, including executive-level updates and governance
Proactively manage risks, issues, dependencies and change control to protect delivery commitments and customer satisfaction
Mentor delivery and engineering leaders; promote delivery excellence and engineering excellence across teams
Coordinate and lead distributed teams across geographies, functions and vendors as needed

Requirements

Proven leadership in customer-facing technology services with accountability for outcomes and client satisfaction
Demonstrated success in delivering fixed-outcome or fixed-scope engagements with strong governance and predictability
Experience in commercial and financial management, including P&L awareness
Strong skills in stakeholder management, risk management and communication with senior or executive audiences
Experience delivering AI initiatives, including GenAI and traditional ML is preferred (e.g., RAG-based applications, chatbots, recommender systems, forecasting solutions), with an understanding of delivery considerations (data readiness, evaluation, governance, iteration cycles)
Proficiency in both spoken and written business English

Nice to have

Experience in one of our key industries: Financial Services (especially Capital Markets), Life Sciences/Pharma, Energy (Oil & Gas Upstream)
Background in business consulting, Presales or account development
Proficiency in the Japanese language