Senior Content Strategy Designer

We are seeking a remote Senior Content Strategy Designer to join our team and lead the development of virtual agent UI layer. Your key specialization will be in Conversational UX design, designing for NLU, ML/AI-driven experiences and the platform (self-service console) that powers these. This role requires the application of human-centered design methods to co-create and test solutions that address real customer challenges, with a focus on developing user journeys and flows that highlight customer interactions throughout an end-to-end experience.