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We are seeking a Senior Content Designer to join our remote team.
As a blend of systems thinker, storyteller, and UX writer, you will create clear, helpful, and human product-content experiences. Reporting to a Director of User Experience Design, you will drive content strategy and design for transactional product communications, including push, SMS, email, CRM, and in-product messaging. You will utilize human-centered design methods to craft content solutions that address real customer challenges and business goals, ensuring a clear and compelling voice and tone across product areas and multi-channel communications.
Responsibilities
- Drive content strategy and approach for transactional product communications
- Utilize human-centered design methods to design content solutions addressing customer challenges and business goals
- Ensure a clear and compelling voice and tone across product areas and multi-channel communications
- Use scalable frameworks to tackle structural problems with product content
- Design content solutions to improve systems, overcome technical constraints, and reduce content debt
- Partner across teams to improve accessibility, inclusion, readability, and translatability of product content
- Use both qualitative and quantitative insights and business analytics to drive content insights and solutions
- Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content
Requirements
- Bachelor’s degree or equivalent experience in UX Content Design, Human-Centered Design, Content Audits and Analysis, Information Architecture, and Storytelling (not a Brand or Marketing role)
- At least 3 years of professional experience as a UX content designer or content strategist, preferably in a digital product or app environment
- A portfolio of work that demonstrates your skills
- Applied understanding of human-centered design (HCD) practices and design thinking
- Strong presentation and storytelling skills with the ability to communicate compelling rationale and narratives
- Passion for travel and mission-driven work
- A portfolio demonstrating expertise in content design
- A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are
- Native-level US English fluency in UX writing for Web and/or native apps
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn