Back to SearchSenior Content Designer
We are looking for a highly experienced Senior Content Designer, to join our remote team and work on a key project for our client in the service automation industry. You will be the key figure in designing and defining the experience strategy for the VA Self-Service & Help Center Experiences, using human-centered design methods to co-create and test solutions that address real customer challenges. Your focus will be on developing User Journeys and User Flows that highlight customer interactions throughout an end-to-end experience, providing wireframes for concept and prototyping to be used for user research, and detailed visual and UX design supporting tactical efforts. Additionally, you will influence the strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements and explore diverse, novel perspectives and design directions by default, evaluating concepts using appropriate methods to determine the strongest.
- Lead the design and definition of the experience strategy
- Use human-centered design methods to co-create and test solutions that address real customer challenges
- Develop User Journeys and User Flows that highlight customer interactions throughout an end-to-end experience
- Provide wireframes for concept and prototyping to be used for user research
- Provide detailed visual and UX design supporting tactical efforts
- Influence the strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements
- Explore diverse, novel perspectives and design directions by default, evaluating concepts using appropriate methods to determine the strongest
- Confidently facilitate idea generation with stakeholders
- Create clear and compelling materials and narratives explaining design rationale to team and stakeholders using customer, business, or competitive insights
- Apply and adapt design and research processes to fit the needs of the project
- Develop empathy and insights about customers based on data and insights from research and other customer data sources
- Clearly communicate customer-centric goals when presenting work
- Define the key goals across the design team and align with stakeholders and secondary team members
- Evolve and crystalize the ideal state vision based on testing – convert it into a back casted roadmap
- Minimum of 3 years of experience as a UX Designer, with a focus on Conversational Design and service automation
- Expertise in Content Strategy & Design, Design Documentation, Prototyping, Visual Communication, and Wireframing
- Proven track record of delivering high-quality UX designs for complex projects and services
- Strong experience in defining and delivering experience strategy
- Solid understanding of human-centered design methods and customer experience success metrics
- Advanced skills in creating sketches, wireframes, flows, design comps, and prototypes with minimal guidance
- Experience in governance strategy, influencing strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements
- Excellent communication and facilitation skills, promoting effective collaboration and idea generation with stakeholders
- Ability to apply and adapt design and research processes to fit the needs of the project
- Strong analytical skills, enabling effective problem-solving and decision-making in complex environments
- Upper-Intermediate English language proficiency, allowing for effective written and spoken collaboration and active participation in meetings and discussions with the team and stakeholders
- Experience in service automation industry will be an advantage
- Familiarity with NLU, ML/AI-driven experiences, and the platform (self-service console) that powers these
- Experience in Angular, developing dynamic and responsive web applications
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn