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Senior Cloud Support Engineer

Remote in India: New Delhi,
& 5 others
Application Support
& 8 others
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Sorry, this position is no longer available

We are seeking a remote Senior Cloud Support Engineer with excellent communication skills, attention to detail, and a fast learning attitude.

This candidate must have at least 3 years of experience in Application Support and a strong background in Networking, Linux/Unix, and SQL (at least basic level).

Knowledge of Python is also required.

Responsibilities
  • Provide technical assistance and support over e-mail, chat, and phone as part of a global 24x7-support organization
  • Handle escalations from customers and co-work with engineers across technical and product domains to resolve complex cross-domain issues
  • Consult with senior engineers and subject matter experts to accelerate problem resolution
  • Produce support documents, perform knowledge sharing and training
  • Keep technical skills up to date with the latest cloud technologies
Requirements
  • At least 3 years of experience in Application Support
  • Networking skills (TCP/IP, routing, firewalls, related troubleshooting tools)
  • Linux/Unix background (usage of lsof & Netstat to check open ports & running processes)
  • Attention to detail, fast learner & excellent communication skills
  • Knowledge of SQL and Python
  • B2+ English level
Nice to have
  • Experience with Microsoft Azure
  • Familiarity with Oracle RDBMS and Splunk
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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