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Senior Cloud Platform Support Engineer

Remote in Colombia, Uruguay
Amazon Web Services
& 6 others
Colombia

We are looking for a Senior Cloud Platform Support Engineer to join our high-powered team.

As a Senior Cloud Platform Support Engineer, you will be part of a dedicated team providing 24/7 support for customer platforms in public clouds. You will play a key role in managing cloud operations, troubleshooting systems, and ensuring high availability for our clients.

If you are passionate about cloud technologies and enjoy solving complex problems, we invite you to apply.

Responsibilities
  • Manage Event, Incident, Problem and Change Management processes
  • Support customer environments in public clouds (~1000 hosts), consult customers on technical aspects of installation, sizing, scaling, availability, etc.
  • Collaborate with technical and management personnel all over the world, participate in major incident handling (bridge) calls
  • Provide system troubleshooting and problem-solving for applications
  • Automate daily routines through scripting languages
  • Build Infrastructure as Code and automate configuration management
  • Conduct vulnerability assessments and resolve identified gaps
  • Maintain a knowledge base of supported tools and team processes
Requirements
  • 3+ years of experience as a Systems Engineer or Systems Administrator on Linux and Windows platforms
  • Proficiency in scripting languages such as Bash, Python, and PowerShell
  • Cloud experience in AWS (VPC, EC2, Lambda, S3, RDS, Route53, ACM, IAM, CloudWatch, Config)
  • Solid theoretical knowledge of computer networks including OSI model and TCP/IP stack
  • Experience in maintaining web/app middleware for Java applications
  • Strong troubleshooting skills across networks, systems, and applications
  • General knowledge for WAF, DDoS and Penetration test tools
  • Experience with systems and applications performance tuning
  • Experience with Git, Bitbucket
  • Ability to work both individually and within a team
  • Good multi-tasking skills
  • Strong communication skills in English, at or above a B2 proficiency level
Nice to have
  • Cloud experience in Azure
  • Experience in writing scripts/templates/playbooks for automating cloud infrastructure, configuration management and application deployments (e.g., AWS CloudFormation, Puppet, Ansible, Terraform)
  • Knowledge of cloud practices and patterns (Load Balancing, Auto-Scaling, Monitoring, Zero Downtime, Security)
  • Understanding of CI/CD principles and ITIL best practices
  • Experience with containerized applications using Docker and Kubernetes
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn