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Senior Cloud Engineer

Hybrid in Brazil
Support.Infrastructure
& 5 others
Brazil

We are seeking an experienced Senior Cloud Engineer to join our team and provide exemplary technical leadership in our Datacenter operations. This role encompasses hands-on implementation, regular support, and effective management of vendor relationships to ensure optimal functioning in areas including Windows server operations, monitoring, virtualization, and utilization of cloud-based technologies.

Responsibilities
  • Provide support for the client's global data center environment, which includes Windows Server technologies, VMware, VEEAM, and general server/datacenter maintenance
  • Provide immediate 3rd level server support for problems escalated by the Datacenter Operations Team, Service Desk, App/Dev, or business users
  • Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
  • Proactively review monitoring systems, act on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
  • Perform thorough root cause analysis using best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
  • Proactively support, maintain, create, and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance
  • Identify, document, publish, and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
  • Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure
  • Ensure all support requests, projects, and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner
  • Work evenings and weekends as required to support maintenance and project activities
  • Develop, test, and validate Azure Resource Manager templates/JSON files/BICEP scripts as part of Azure Resource Manager Template Specs IAC (Infrastructure As Code) deployments. Maintain in-source control for change management
  • Prevent, diagnose, troubleshoot, and resolve IAC deployment errors within Azure
Requirements
  • 7+ years of equivalent work experience
  • 5+ years of infrastructure support experience and operational excellence
  • Infrastructure experience is required in VMware, Windows Server, SAN (NetApp, HP Nimble)
  • Excellent technical skills including, but not limited to, Microsoft Operating Systems Server 2008-2019, PowerShell, Exchange 2010-2019, Office 365, Active Directory, VEEAM, SCOM 2012-2019, Networking (both LAN and WAN), DNS, DHCP, and experience working with HP Server and Blade class machines
  • Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions, and processes
  • Strong experience with PowerShell scripting to create automation tasks to increase team reliability and efficiency
  • Strong experience leading Infrastructure projects as a technical resource, including the ability to oversee the planning of resources and develop detailed execution plans for both project and operational work
  • Experience in AWS CLI and Gcloud Command shells with an ability to create and run scripts
  • Hands-on experience with VMware vSphere 6.x - able to act as 3rd tier support for escalated issues. VCP-DCV 6.0/6.7 or later preferred
  • Hands-on experience with backup tools including Veeam Backup and Replication, Cloud Endure, and CloudRanger preferred
  • Strong experience managing virtual instances in cloud environments (Azure, AWS, and GCP)
  • Experience in configuring Azure resources – Azure Virtual WAN, Application Gateway, Route Table, and Azure Policy
  • Experience using PowerShell and C# to create runbooks in System Center Orchestrator
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn