Back to SearchSenior Change Management Analyst
Remote in Mexico
IT Service Management (ITSM)& 2 others
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We are looking for a Senior Change Management Analyst with deep hands-on expertise to join our team. This role offers an opportunity to play a key part in shaping how our organization manages transitions and technical updates in a structured, reliable way. You'll work closely with cross-functional teams, contributing to a culture that values consistency, transparency, and continuous improvement. If you enjoy bringing order to complex processes and helping organizations adapt smoothly to change, this position is an excellent fit.
Responsibilities
- Serve as the primary contact for coordinating Change activities across all levels of the organization
- Educate stakeholders and end-users on Change Management practices while monitoring adherence and continuously refining enterprise-wide policies and procedures
- Conduct Change reviews alongside implementers and stakeholders to confirm compliance with established policy
- Organize and lead Change Advisory Board (CAB) meetings focused on discussing higher-risk changes
- Analyze Change-related metrics and compile reports for leadership review when necessary
- Oversee the performance and upkeep of Change Management systems and supporting applications
- Create and maintain documentation outlining relevant procedures and processes
- Audit Change records for completeness and accuracy using the ServiceNow platform
- Identify and resolve potential scheduling conflicts among planned Changes before they occur
- Work alongside Subject Matter Experts to enhance processes and procedures that support more efficient service delivery
- Support cross-departmental initiatives aimed at improving operational consistency and reducing service disruptions
- Assist in developing training materials and onboarding resources for new team members involved in Change-related work
- Track industry trends and best practices to identify opportunities for process enhancement
- Participate in post-implementation reviews to evaluate outcomes and capture lessons learned
- Help establish clear escalation paths for handling unexpected issues that arise during change execution
Requirements
- Bachelor's or Master's degree in Engineering, Computer Science, Computer Information Systems, Management Information Systems, or a closely related discipline
- A minimum of three years of direct experience within a Technology Change Management program, ensuring adherence to relevant procedures, controls, and best practices, including reviewing Change Requests for authorization ahead of CAB meetings
- Strong verbal and written communication abilities, including proven experience engaging with leadership and senior executives, with the capacity to tailor messaging for different audiences
- Well-developed skills in customer service, analytical thinking, research, interpersonal engagement, and problem resolution
- Practical experience using and managing ticketing platforms such as ServiceNow
- Fluent command of English at a B1+ level or higher
Nice to have
- Certifications related to ITIL, ITSM, and/or IT Change Management, demonstrating formal training in structured change and service management frameworks