Back to SearchSenior Business Operations Specialist
Remote in Belarus
Business Operations
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We are looking for a Senior Business Operations Specialist to join our team and play a key role in driving operational excellence across our Business Unit accounts. This position requires a strategic thinker with strong analytical capabilities, a deep understanding of commercial models, and the ability to collaborate effectively with stakeholders at all levels to support business growth and operational efficiency.
Responsibilities
- Perform P&L modeling (including factors, evaluating varied commercial models, calculating contract prices or rates), which requires a deep understanding of the business substance
- Control account margin: review forecasts, analyze factors, and understand all margin impacts
- Drive contract preparation and manage the contract review workflow: submit contracts to the required organizations (legal, finance, delivery) and monitor status to meet deadlines
- Develop, set up, and manage reports required by stakeholders for decision-making: determine possible report content, collect data efficiently, ensure data quality, and define factors and metrics
- Provide operational support for the account: organize required meetings, prepare meeting minutes, and lead meetings
- Manage and develop compliance within Business Unit accounts
- Support governance reviews: prepare materials for governance meetings, review service levels, SLAs, and KPIs, and analyze risk exposure
- Perform ad-hoc tasks from Account, Project, and Delivery Managers, and from the Client, on account operation issues
Requirements
- 3+ years of experience in operational or business-related roles
- Understanding of how commercial models operate: staff augmentation, fixed price, flex pool, and managed capacity
- Strong communication and diplomacy skills, and the ability to interact with internal and external partners
- Able to learn quickly and display initiative
- Excellent time management skills, with the ability to prioritize work and multitask
- Strong analytical skills to process large amounts of data
- Positive interpersonal skills: proactivity, diligence, and accuracy
- Stress resistance and emotional stability
- Strong will to achieve results — understanding a task, finding a solution, seeking alternative solutions, and delivering the highest quality
- Good knowledge of the Microsoft Office suite, with an emphasis on Excel, PowerPoint, Visio, and Word
- Prior organizational experience or applicable business experience
- Ability to work in a team
- Advanced level of spoken and written English