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Senior Business Analyst / Business Analyst - ServiceNow

Office in India: Coimbatore, India: Chennai
Business Analysis& 3 others
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We are seeking a Senior Business Analyst - ServiceNow to drive requirements definition and ensure engineering delivers a successful ServiceNow implementation. You will coordinate stakeholders, control scope, and run Agile execution with clear risk and schedule management across build, test, deploy, and ongoing improvements.

Responsibilities
  • Elicit and consolidate stakeholder input to define and clarify requirements
  • Maintain a concise, program-wide scope definition
  • Produce and update documentation that supports management of the program and its related projects
  • Coordinate with software engineers, QA, product managers and other engineering teams to move high-quality products and features through the software project lifecycle
  • Run scrum ceremonies as scrum master, manage schedules, identify potential issues, and communicate them clearly to project stakeholders
  • Plan and own release schedules and milestones, maintaining high velocity in a fast-paced environment
  • Contribute hands-on software development and project management, enable cross-functional coordination, and strengthen inter/intra team communications to deliver outstanding program outcomes
Requirements
  • 5-10 years of overall IT experience
  • 4+ years of experience in Business Analysis, emerging technologies, or related technical fields
  • 1+ year of experience contributing to a ServiceNow implementation
  • Experience with software development and managing end-to-end execution of programs that span multiple engineering teams
  • Knowledge of ITSM, ITOM and HRSD
  • Experience working with Agile software development methodologies
  • Scrum master experience with ownership of development sprints
  • Bachelor's degree in a technical field or equivalent practical experience
Nice to have
  • Experience in Software Engineering
  • Experience solving problems in fast-paced and constantly changing environments
  • Experience working cross-functionally in highly integrated teams with technical and non-technical members
  • Experience communicating technical concepts to non-technical audiences
  • Strong spoken and written communication skills