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We are looking for a Senior Business Analyst with aviation industry experience to join our team and help transform business change impacts into actionable requirements, supporting the successful adoption of a new loyalty platform.
Responsibilities
- Capture and document business change requirements across Loyalty, Airport Check-in and Contact Center domains, in line with the target operating model
- Analyze current vs future state processes to identify operational gaps resulting from the migration off CRIS to the new third-party platform
- Support stakeholder engagement and communication efforts to ensure business teams understand system and process changes affecting their roles
- Capture detailed user journeys to ensure alignment between business operations and the new platform
- Support UAT and SIT activities by validating that business workflows and operational scenarios are implemented correctly
- Collaborate with cross-functional teams to ensure requirements are translated effectively into system design and functionality
- Facilitate workshops and discussions with stakeholders to gather, clarify and refine business requirements
Requirements
- 5+ years of experience as a Business Analyst, with background in the aviation industry
- Experience working on Loyalty, Airport Check-in and Contact Center business domains
- Skills in process analysis, including current vs future state mapping and operational gap identification
- Expertise in capturing and documenting business requirements and user journeys
- Experience supporting UAT and SIT phases, including validation of business workflows
- Competency in stakeholder engagement and communication across business and technical teams
- English proficiency at B2 level or higher
Nice to have
- Standard capability level
- Qualifications in an IT-related discipline (Bachelor's degree)
- Business analysis certification from a recognized body (e.g., IIBA CBAP)
- Familiarity with Confluence and JIRA
We offer/Benefits
- End of service gratuity
- Private healthcare and life insurance
- Employee assistance program
- Wellness program
- Annual air travel allowance for expatriates
- Regular performance feedback and salary reviews
- Global travel medical and accident insurance
- Referral bonuses
- Learning and development opportunities including in-house training and coaching, professional certifications, and courses