Back to SearchSenior Business Analyst
Business Analysis, Business analysis information management, Scope decomposition, Requirements traceability management, Business need definition, BA Risk management, BA SDLC awareness, Salesforce Primary Clouds (Sales Cloud, Service Cloud, Community Cloud), SAP-CRM: E-Commerce
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We are seeking a Senior Business Analyst with a specialization in Digital Engagement Practices to strengthen our team. This role requires a strategic thinker with a deep understanding of digital transformation and the ability to influence business decisions. The successful candidate will be adept at navigating complex business environments and leveraging digital technologies to drive organizational success. You will play a key role in shaping our business strategies and enhancing our digital footprint.
Responsibilities
- Lead the analysis and documentation of business processes and system requirements
- Design and implement solutions that enhance digital engagement and customer experience
- Facilitate stakeholder meetings to gather critical business insights and requirements
- Develop detailed business cases to justify project investment and anticipated returns
- Create functional specifications for new systems and processes
- Conduct impact analyses to assess potential changes on business operations
- Oversee user acceptance testing to ensure solutions meet business needs
- Advise on best practices in digital engagement and business analysis
- Continuously monitor industry trends to keep strategies and solutions current
- Mentor junior analysts and contribute to their professional development
Requirements
- Minimum of 3 years' experience in a Senior Business Analyst role, focusing on digital strategy and implementation
- Proficiency in SAP-CRM with an emphasis on E-Commerce applications
- In-depth knowledge of Salesforce ecosystems, including Sales Cloud, Service Cloud, and Community Cloud
- Familiarity with the Business Analysis aspects of the Software Development Life Cycle (SDLC)
- Strong capability in risk identification and management within business analysis contexts
- Skilled in the management and organization of business analysis information
- Expertise in defining business needs and translating them into actionable requirements
- Proficient in managing the traceability of requirements throughout project lifecycles
- Ability to decompose complex project scopes into manageable components
- High level of English proficiency, suitable for effective business communication
Nice to have
- Knowledge of emerging digital engagement technologies and tools
- Certification in business analysis from a recognized professional body
- Experience in leading cross-functional project teams in a multinational environment
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn