Senior Business Analyst

Remote in Mexico,

Business Analysis

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We are looking for a Senior Business Analyst with practical experience in digital transformation, especially in eCommerce and CMS settings. In this position, you will work with cross-functional teams to deliver projects that drive business growth and digital progress. The ideal candidate is adept at gathering requirements, crafting solutions, and ensuring successful project delivery in fast-paced environments.

Responsibilities

Direct the collection and documentation of business requirements for digital transformation projects, focusing on eCommerce and CMS platforms
Collaborate with stakeholders including internal teams, clients, and vendors to clarify business objectives and convert them into technical and functional requirements
Evaluate processes, identify gaps, and design enhancements to improve digital workflows, customer journeys, and operational efficiency
Work with Solution Architects, developers, UX designers, project managers, and product owners to align technology solutions with business needs
Assess and record current systems, workflows, and data flows to find opportunities for automation or improvement
Create user stories, use cases, and acceptance criteria for projects in Agile or Scrum environments
Support the digital transformation roadmap, prioritizing scalability, performance, and user experience
Conduct risk assessments and communicate the impact of changes to stakeholders
Lead workshops, presentations, and meetings to gather input, align goals, and provide updates
Participate in testing activities to ensure business requirements are met through User Acceptance Testing and Quality Assurance

Requirements

At least 3 years of experience as a Business Analyst specializing in digital transformation projects
Hands-on experience with eCommerce platforms such as SAP Commerce, Magento, Shopify, CommerceTools, and CMS tools like Contentful, Contentstack, or WordPress
Demonstrated ability to lead requirements gathering for complex projects and deliver clear, actionable documentation
Strong understanding of Agile or Scrum methodologies and experience working in Agile teams
Advanced data analysis skills for turning information into business insights
Proficiency in business process modeling, BPMN, and workflow diagramming
Excellent communication and stakeholder management skills for effective collaboration and project execution
Experience with tools like JIRA, Confluence, Azure DevOps, or similar for project management and team coordination
Strong problem-solving abilities and adaptability in fast-moving environments
English proficiency at B2+ level or higher, both written and spoken

Nice to have

Bachelor’s or Master’s degree in Business, IT, Computer Science, or a related discipline for a solid academic background