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Senior Business Analyst
We are seeking a highly skilled remote Senior Business Analyst to lead our team in delivering innovative solutions for our SaaS platform. As a technical BA, you will have experience working with Salesforce products and be comfortable making changes and doing configurations. You will also be responsible for eliciting customer requirements, designing and negotiating solutions, and leading occasional scrum ceremonies. If you have a passion for working in an Agile environment and a drive to deliver high-quality results, we want you to join our team.
Responsibilities
- Collaborate with cross-functional teams to elicit and understand customer requirements
- Design and negotiate solutions to complex problems, focusing on delivering high-quality results
- Lead and participate in Agile ceremonies, including refinement and retrospectives
- Make changes and do configurations in Salesforce products as needed
- Develop and maintain documentation of requirements, solutions, and processes
- Work closely with development teams to ensure requirements are met and solutions are implemented correctly
- Provide support and guidance to team members, ensuring that deadlines and budget constraints are met
- Identify areas for process improvement and implement changes as needed
- Communicate project progress to stakeholders, including presenting findings and recommendations
- Ensure that all work is completed to a high standard, meeting both customer and business needs
Requirements
- Minimum of 3 years of experience as a Business Analyst in a technical environment
- Experience working with Salesforce products
- Excellent customer communication skills to elicit and understand customer requirements
- Strong Agile methodology experience with a focus on delivering high-quality results
- Experience leading and participating in scrum ceremonies, including refinement and retrospectives
- Ability to work independently and as part of a team to deliver complex projects on time and on budget
- Solid understanding of SaaS platforms and digital experience
- Strong analytical and problem-solving skills to develop effective solutions
- Mastery of English (B2+ level) to ensure clear communication with team and stakeholders
Nice to have
- Experience working with Pardot
- Experience with data analysis and reporting
- Experience with other SaaS platforms
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn