GO TO SEARCHSenior Business Analyst
Business Analysis, Business analysis information management, Scope decomposition, Requirements traceability management, Business need definition, BA Risk management, BA SDLC awareness, Salesforce Primary Clouds (Sales Cloud, Service Cloud, Community Cloud), SAP-CRM: E-Commerce
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We are seeking a Senior Business Analyst with a focus on Digital Engagement Practices to strengthen our team. This role is designed for a dynamic professional who is adept at driving key digital strategies and enhancing business processes. As a Senior Business Analyst, you will be instrumental in shaping our digital landscape, optimizing engagement practices, and delivering solutions that propel our business forward. Your strategic insights will be crucial in maintaining our competitive edge in a rapidly evolving digital environment.
Responsibilities
- Lead the analysis and documentation of business requirements
- Design and implement solutions that enhance digital customer engagement
- Facilitate the integration of new digital tools and technologies
- Conduct comprehensive market and competitive analyses
- Develop metrics and KPIs to measure the success of digital initiatives
- Collaborate with IT and marketing teams to align digital strategies
- Guide user acceptance testing to ensure the functionality and performance of digital solutions
- Provide ongoing support and enhancements to existing digital systems
- Deliver presentations to stakeholders to showcase findings and recommendations
- Act as a mentor to junior analysts, fostering skills development and professional growth
Requirements
- Minimum of 3 years of experience in a Senior Business Analyst role, with a strong emphasis on digital projects and strategy implementation
- In-depth knowledge of SAP-CRM, particularly in deploying e-commerce solutions
- Proficient with Salesforce ecosystems, including Sales Cloud, Service Cloud, and Community Cloud
- Familiarity with the Business Analysis Software Development Life Cycle (BA SDLC)
- Expertise in risk management specific to business analysis
- Skilled in managing and organizing critical business analysis information
- Proven ability to define and articulate business needs clearly
- Experienced in managing the traceability of requirements throughout project lifecycles
- Capable of decomposing complex project scopes into manageable tasks
- Excellent command of English, with strong communication skills suitable for a business environment
- Nice to have:
Nice to have
- Background in implementing AI-driven analytics tools
- Experience with cloud migration projects
- Knowledge of advanced data visualization techniques