Back to SearchSenior Business Analyst
Remote in Mexico, & 4 others
Business Analysis& 13 others
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We are looking for a seasoned Senior Business Analyst who brings substantial expertise in digital transformation projects, particularly within eCommerce and Content Management Systems (CMS). In this role, you will work alongside cross-functional teams to deliver impactful projects that fuel business growth and digital innovation. The right candidate will demonstrate a solid history of collecting and analyzing business requirements, shaping solutions, and driving successful project outcomes within fast-moving, evolving settings.
Responsibilities
- Head the analysis and documentation of business requirements for digital transformation efforts, with particular attention to eCommerce platforms or CMS solutions
- Engage with key stakeholders, including internal teams, clients, and vendors, to grasp business objectives and convert them into functional and technical specifications
- Perform thorough process mapping, gap analysis, and solution design to strengthen digital workflows, customer journeys, and business operations
- Maintain alignment between business objectives and technology solutions by partnering closely with Solution Architects, developers, UX designers, project managers, and product owners
- Review and document current systems, processes, and data flows, pinpointing areas suited for improvement or automation
- Lead the development of user stories, use cases, and acceptance criteria for projects operating within an Agile/Scrum framework
- Contribute to and help define the roadmap for digital transformation initiatives, ensuring scalability, performance, and user experience remain optimized
- Conduct risk assessments and clearly convey the potential effects of changes to relevant stakeholders
- Lead workshops, presentations, and meetings to collect feedback, align on project objectives, and share ongoing progress updates
- Support testing phases, confirming that business requirements are satisfied through thorough User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
- Bachelor's degree in Business, IT, Computer Science, or a related discipline (Master's degree is an advantage)
- At least 3 years of experience working as a Business Analyst with a focus on digital transformation initiatives
- Substantial experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
- Working knowledge of CMS tools, including Contentful, Contentstack, WordPress, or equivalent platforms
- Demonstrated capability to lead requirements gathering for complex systems and produce clear, actionable specifications
- Strong grasp of Agile or Scrum methodologies, with practical experience in an Agile project setting
- Solid data analysis capabilities, with skill in translating data into insights that inform business decisions
- Competency in business process modeling, BPMN, and workflow diagramming
- Strong communication and stakeholder management abilities
- Experience using digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
- Strong problem-solving capabilities and the ability to succeed in fast-paced settings
- Good English proficiency (B2 level or higher), with a background in direct customer communication