Back to SearchSenior AWS Connect Developer
Remote in Poland
Cloud Native Development& 4 others
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We are seeking a Senior AWS Connect Developer to lead a full platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client. This engagement covers Amazon Connect configuration across approximately 30 queues and 110 users, a custom agent workspace built on the Amazon Connect Streams API, Salesforce integration, bidirectional Microsoft Teams presence sync via the MS Graph API, SSO via Entra ID, and DynamoDB-backed runtime lookups. The ideal candidate has hands-on Amazon Connect experience specifically, including building and extending contact flows, and is not limited to generic AWS Lambda or serverless patterns.
Responsibilities
- Design, build and test Amazon Connect contact flows, queue configurations, and routing profiles according to the architecture defined by the Solution Architect
- Implement and unit-test Lambda functions for Salesforce transcript push, DynamoDB lookups, and agent-availability checks
- Build the custom Amazon Connect Streams API agent workspace to spec, covering chat handling, case history display, and iFrame integration of the Salesforce URL
- Implement the Microsoft Teams presence-sync intermediary component against the MS Graph API
- Contribute to IaC pipelines for Amazon Connect resources, using CloudFormation/CDK where possible and documenting manual steps where not
- Collaborate with the Salesforce Developer on Salesforce-side objects, REST API contracts, and validation
- Support QA with testable, documented components, and participate in SIT and defect resolution
- Contribute to knowledge-transfer documentation so the client's team can operate and extend the platform post-go-live
Requirements
- 5+ years of hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and Connect APIs/SDKs, with the ability to build and debug contact flows independently
- Solid AWS Lambda experience with S3 trigger patterns, DynamoDB reads/writes, and REST API calls from Lambda
- Proficiency in JavaScript/Node.js or Python for Lambda development
- Familiarity with the Amazon Connect Streams API or the ability to ramp up quickly on it
- Experience integrating REST APIs, consuming and producing REST endpoints such as Salesforce, MS Graph, or similar CRM/enterprise APIs
- Experience working in a structured delivery team with a shared backlog, code reviews, and a fixed deadline
- Strong attention to detail and the ability to work independently once requirements are clear
- English proficiency at B2 level or higher
Nice to have
- Expertise in Microsoft Graph API, including presence, calendar, and user APIs
- Familiarity with Salesforce REST API or APEX for integration debugging
- Familiarity with Entra ID (Azure AD) SSO configuration
- Knowledge of IaC tools such as CloudFormation or CDK for AWS resource provisioning
- Background in the contact-centre domain or prior platform migration experience