Back to SearchSenior Application Support Engineer
Remote in Ukraine
Application Support& 9 others
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We are seeking a dedicated Senior Application Support Engineer to take ownership of our Travel Data Platform (TDP) and lead a team of three support engineers. In this Level 3 support role, the successful candidate will be responsible for maintaining the health and optimal performance of the platform's core components, serving as a key technical resource while collaborating with the Product Owner and development teams to investigate and resolve complex issues and ensure the reliability and quality of our travel data services.
Responsibilities
- Serve as the primary escalation point to investigate and resolve complex issues related to business logic, data quality, configuration, and software defects within the Travel Data Platform
- Continuously monitor the performance, reliability, and health of applications and services hosted in the AWS environment, utilizing tools like CloudWatch to ensure optimal operation
- Manage, prioritize, and resolve incidents and service requests in a timely manner, maintaining clear communication with the Product Owner and development teams
- Partner with development and infrastructure teams to perform root cause analysis and implement lasting solutions for application issues
- Create and maintain essential technical documentation, including runbooks, architectural diagrams, and support guides to streamline processes
- Lead a team of three support engineers and coordinate support activities
- Track SLA compliance and provide hands-on assistance when teammates encounter complicated technical issues
- Reprocess data through Azure DevOps pipelines
- Develop a thorough understanding of the platform's project-specific and business logic
Requirements
- 3+ years of experience working autonomously and communicating directly with clients and stakeholders
- Expertise in the AWS ecosystem for advanced troubleshooting, including S3, DynamoDB, and API Gateway
- Hands-on experience with Lambda, Elasticsearch, and SQS
- Knowledge of Kinesis, CloudWatch, and AWS Config
- Solid experience with REST APIs and NoSQL databases such as MongoDB and DynamoDB
- Background in relational databases, specifically Postgres
- Proficiency in logging and monitoring tools
- Ability to interpret technical and data flow diagrams to understand application architecture
- Understanding of the Software Development Life Cycle (SDLC) and a commitment to process improvement
- English proficiency at B2 level or higher
Nice to have
- Previous experience in a production support role
- Familiarity with the travel industry domain
- Basic coding analysis skills, particularly with .NET
- Experience with Azure DevOps pipelines
- A strong passion for automation and an "automate everything" mindset