Back to SearchSenior Application Support Engineer
Remote in Armenia, Georgia
Application Support& 11 others
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We are looking for a Senior Application Support Engineer to join our team and take ownership of the day-to-day support, operation, monitoring, and release of our middle and back office (M&BO) application portfolio. The role focuses on minimizing the adverse impact of incidents through rapid resolution and proactive maintenance, while ensuring the stability and reliability of critical business applications.
Responsibilities
- Provide high-quality operational and technical application support to internal business functions
- Resolve incidents and service requests for the M&BO application portfolio in line with defined Service Level Agreements
- Perform daily morning and evening checks for all critical applications and deliver a status summary report to the IT Operations Team
- Contribute to the planning of application releases and configuration changes, working with the Delivery Team to ensure successful deployments
- Run core team processes such as Change Management, Problem Management, Month End, Quarterly Application Audits, Application Server patching, and cyclical application restarts
- Proactively identify application improvements in the areas of performance, availability, and automation of repetitive tasks
- Maintain strong working relationships with internal departments, 3rd party vendors, and hosting providers
Requirements
- 3+ years of application support experience
- Expertise in SQL and NoSQL, with hands-on experience in database management systems such as Oracle, MySQL, or MongoDB
- Familiarity with various operating systems, including Windows, Linux, and Unix
- Understanding of cloud platforms such as AWS, Azure, or Google Cloud
- Knowledge of programming languages sufficient to carry out small changes, continuous improvement, and automation
- Background in the ITIL framework and best practices for IT service management
- Understanding of the Software Development Life Cycle (SDLC) stages, including development and deployment
- Competency in basic networking principles and protocols
- Strong problem-solving skills, with the ability to diagnose and resolve technical issues efficiently and balance investigation vs. escalation to 3rd lines or management
- Customer service orientation, with a focus on providing excellent support and maintaining high customer satisfaction
- Capability to collaborate within a team environment and work with other departments
- Flexibility to adapt to new technologies and changing business requirements, with attention to detail, strong time management, and a commitment to continuous learning
- Excellent verbal and written communication skills to interact effectively with clients and team members; English proficiency at B2+ level
Nice to have
- Proficiency in .NET
- Skills in Azure DevOps
- Experience with ServiceNow
- Background in the Energy sector
- Understanding of exchange-traded financial instruments
- Expertise in trading and risk management