Back to SearchSenior 2nd Line / Environments Support Engineer
Application Support
Sorry, this position is no longer available
We are currently looking for a remote Senior 2nd Line / Environments Support Engineer with 3+ years of experience as a production support engineer and experience in administrating Atlassian products to join our team.
The customer is a global firm that invests in multiple asset classes and strategies worldwide.
Responsibilities
- Maintain event, incident, problem and knowledge management processes
- Participate in project activities as part of continuous service improvement
- Collaborate with business and technical stakeholders to ensure environment stability
- Perform environment monitoring and issues resolution during respective regions’ market hours
- Support end-to-end data flows and health/sanity checks of the systems/applications
- Ensure platform stability (application work in frames of agreed SLA, notify management/client in case of unexpected behavior)
- Ensure issue resolutions happens within agreed RTO
- Logs review, data discovery in database tables for investigation of workflows failures
- Raise a defect and start pro-active work on resolution when the issue got identified
- Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services, etc.)
- Support defect fixes rollouts
- Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
- Be responsible for governance process during issue remediation and post root cause investigation process
- Work with Windows and Unix-based applications, organized as a microservices within various containerization tool
- Get hands-on experience with on-premise and cloud infrastructure and services
Requirements
- 3+ years of experience as a production support engineer
- Experience in administrating Atlassian products like Jira, Confluence, Bamboo, Jenkins, Artifactory, Bitbucket (Git)
- Good command of maintaining CI/CD process
- Experience with source control system
- Experience in handling and supporting Confluent Kafka
- Understanding of ITIL framework and SDLC process
- Good knowledge of load-balanced and clustered environments
- Experience with batch systems like ActiveBatch, Control-M, AutoSys
- Upper-intermediate English level (both written and spoken)
- Strong analytical mindset, responsible, multi-tasking, client oriented
- Good communication skills
- Practical experience with data gathering and processing, data discovery
- Bash, Shell, PowerShell (or any other language) scripting skills
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn