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Senior 2nd Line / Environments Support Engineer

Application Support
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Sorry, this position is no longer available

We are currently looking for a remote Senior 2nd Line / Environments Support Engineer with 3+ years of experience as a production support engineer and experience in administrating Atlassian products to join our team.

The customer is a global firm that invests in multiple asset classes and strategies worldwide.

Responsibilities
  • Maintain event, incident, problem and knowledge management processes
  • Participate in project activities as part of continuous service improvement
  • Collaborate with business and technical stakeholders to ensure environment stability
  • Perform environment monitoring and issues resolution during respective regions’ market hours
  • Support end-to-end data flows and health/sanity checks of the systems/applications
  • Ensure platform stability (application work in frames of agreed SLA, notify management/client in case of unexpected behavior)
  • Ensure issue resolutions happens within agreed RTO
  • Logs review, data discovery in database tables for investigation of workflows failures
  • Raise a defect and start pro-active work on resolution when the issue got identified
  • Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services, etc.)
  • Support defect fixes rollouts
  • Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
  • Be responsible for governance process during issue remediation and post root cause investigation process
  • Work with Windows and Unix-based applications, organized as a microservices within various containerization tool
  • Get hands-on experience with on-premise and cloud infrastructure and services
Requirements
  • 3+ years of experience as a production support engineer
  • Experience in administrating Atlassian products like Jira, Confluence, Bamboo, Jenkins, Artifactory, Bitbucket (Git)
  • Good command of maintaining CI/CD process
  • Experience with source control system
  • Experience in handling and supporting Confluent Kafka
  • Understanding of ITIL framework and SDLC process
  • Good knowledge of load-balanced and clustered environments
  • Experience with batch systems like ActiveBatch, Control-M, AutoSys
  • Upper-intermediate English level (both written and spoken)
  • Strong analytical mindset, responsible, multi-tasking, client oriented
  • Good communication skills
  • Practical experience with data gathering and processing, data discovery
  • Bash, Shell, PowerShell (or any other language) scripting skills
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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