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Sapio LIMS DBA & Cloud Migration Consultant

Hybrid in Mexico
DBA & Cloud Migration, Consultancy
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We are looking for a Sapio LIMS Consultant to support clients by advising on LIMS operations, Oracle reporting, and configuration while contributing to migration-related initiatives. You will collaborate with infrastructure teams and vendors to deliver reliable support and documentation—apply now to help improve critical lab workflows.

Responsibilities
  • Lead client-facing consulting to understand needs and translate requirements into functional LIMS solutions
  • Configure and support Sapio LIMS application features, including core functions and reporting
  • Build and maintain support and business documentation for processes, changes, and operations
  • Troubleshoot application and data issues using Oracle queries to support reporting and resolution
  • Coordinate with infrastructure teams and vendors to diagnose and fix application-related incidents
  • Deliver L1, L2, and L3 support while following change management for fixes and enhancements
  • Manage issues in an ITIL environment using tools such as ServiceNow, Remedy BMC, or HP Service Centre
  • Update self-help and knowledge base documents to enable users to resolve common issues
  • Explain technical findings and recommended actions clearly to both technical and business stakeholders
Requirements
  • 2+ years of experience supporting Sapio LIMS applications
  • 2+ years of experience with LIMS basic functions and Crystal Reports
  • Hands-on experience with Sapio LIMS installation and configuration
  • Oracle Database knowledge with ability to write SQL queries for reporting and troubleshooting
  • Support experience providing L1, L2, and L3 production support
  • Change management knowledge for bug fixes, customizations, and enhancements
  • ITIL process experience managing incidents and requests in tools such as ServiceNow, Remedy BMC, or HP Service Centre
  • Consulting skills to translate user requirements into functional solutions
  • Strong analytical skills for problem solving and troubleshooting
  • Strong communication skills with clear verbal and written updates
  • English proficiency: C1 (Advanced)
Nice to have
  • Experience with cloud migration activities for database or application environments
  • DBA skills related to Oracle performance, backup, and recovery in enterprise settings