Salesforce Business Analyst

Chile, Argentina, Brazil, Colombia, Mexico, Uruguay

Business Analysis, Salesforce Configuration, Salesforce Consulting, Salesforce Experience Cloud

We are seeking a Salesforce Business Analyst who has a profound understanding of media process execution and the media industry, with expertise in Salesforce Experience Cloud.

This role focuses on driving customer experience solutions and involves extensive collaboration with stakeholders to manage and detail EPICs, develop business process architectures, and ensure our Experience Cloud platform meets diverse user needs effectively.

Responsibilities

Develop and maintain a prioritized backlog of EPICs aligning with long-term strategic objectives
Collaborate with stakeholders to identify, document, and define major functionalities and features within the Experience Cloud
Regularly update the backlog reflecting shifts in business priorities or implementation feedback
Analyze and define different user personas interacting with the Experience Cloud platform
Map persona-specific needs to platform features and functionalities ensuring requirements are thoroughly addressed
Facilitate workshops to validate and refine persona definitions
Collaborate with architects and developers to outline Business Process Architectures at multiple detail levels
Document and communicate business process configurations within the Experience Cloud
Offer consultative support on BP architecture configurations focusing on best practices
Break down EPICs into clear and manageable user stories for developers
Define measurable acceptance criteria for each user story to guide testing and validation
Lead agile ceremonies such as sprint planning, reviews, and retrospectives

Requirements

At least 2 years of experience working with Salesforce or equivalent
Proficiency in Salesforce Configuration, Salesforce Consulting, and Salesforce Experience Cloud
Salesforce Admin Certification and Experience Cloud Certification
Qualifications in preparing requirements and user stories
Strong presentation skills
Competency in understanding media processes
English proficiency at a B2 level or higher

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn