Back to SearchSalesforce Business Analyst
Business Analysis, Media & Entertainment, Salesforce Configuration, Salesforce Consulting, Salesforce Marketing Cloud
We are looking for a skilled Salesforce Business Analyst who possesses a solid understanding of media process execution using core Salesforce technology and knowledge of the media industry.
The ideal candidate will also understand the core principles behind customer experience-driven solutions. As a Salesforce Business Analyst, you will be responsible for executing discovery from a business analysis perspective, working on requirements elaboration, and preparing stories.
Responsibilities
- Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
- Collaborate with key stakeholders to identify, document, and scope major features as EPICs
- Regularly review and adjust the backlog based on shifting business priorities or feedback
- Conduct analysis to understand different user personas interacting with the platform
- Map persona-specific needs to platform features and design
- Facilitate workshops to validate and refine persona definitions and alignments
- Outline and define Business Process Architectures with enterprise architects and development teams
- Document and communicate how business processes are configured to enhance efficiency
- Provide consultative support in BP architecture configurations
- Break down EPICs into manageable user stories for development implementation
- Define clear and measurable acceptance criteria for each user story
- Facilitate agile ceremonies, focusing on refining user stories based on feedback and project evolution
Requirements
- 2+ years of Salesforce experience
- Capability to prepare requirements and user stories
- Strong presentation skills
- Salesforce Admin Certified
- Understanding of media processes
- Proficiency in English at B2 level or higher
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn