Back to SearchProject Manager/Delivery Manager
Hybrid in Romania: Bucharest
Delivery Management& 3 others
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We are looking for a Project Manager/Delivery Manager to supervise the delivery stream end-to-end. This is a pure delivery-management role — you own the operational running of the stream rather than hands-on engineering. You are the single point of accountability for keeping the stream fully staffed, the customer satisfied, delivery healthy, reporting accurate, and finances on track. Success means a stable, well-staffed, profitable stream with a customer who trusts the partnership.
Responsibilities
- Own the demand pipeline end to end, including open positions, prioritization, and time-to-fill
- Coordinate sourcing with recruiting/staffing teams and track candidates through the funnel, driving CV quality and interview readiness
- Manage and negotiate ramp-up/ramp-down, rotations, bench, and backfills, keeping the position tracker accurate and current
- Ensure smooth onboarding and offboarding so new joiners become productive quickly
- Act as the day-to-day delivery contact for customer stakeholders
- Run the regular cadence of status calls, staffing reviews, and planning sessions, managing expectations, priorities, and change
- Drive escalation management, surfacing issues early and resolving them to protect the relationship
- Track and grow customer satisfaction, identifying opportunities to expand and strengthen the engagement
- Monitor stream health continuously, including delivery progress, risks, blockers, quality, and team well-being/attrition signals
- Conduct regular health checks and risk reviews, defining and following up on mitigation actions
- Produce accurate, on-time reporting covering weekly/monthly status, staffing and pipeline updates, and delivery/utilization KPIs
- Own the financial health of the stream, including budget vs. actuals, revenue, margin, utilization, forecasting, and invoicing inputs
Requirements
- 3+ years of experience in delivery/project coordination or delivery management within an IT services, outsourcing, or consulting environment
- Skills in stakeholder and customer management, including running meetings and handling escalations with confidence
- Understanding of staffing/resource management and project financials such as margin, utilization, forecasting, and invoicing
- Proficiency in advanced Excel and reporting/dashboard tools, with a highly organized and data-driven approach
- Excellent written and spoken English communication
- Capability to work independently, prioritize across competing demands, and stay calm under pressure
Nice to have
- Background in a retail, e-commerce, or large enterprise account context
- Familiarity with delivery governance, staffing tools, and FinOps/PSA tooling
- Exposure to the Netherlands market and Dutch stakeholders
- Delivery-management or project-management certification (e.g., PMP, PRINCE2, PSM)