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Remote in Mexico
Delivery Management, Digital Project Management
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We are seeking a Program Delivery Manager to lead the end-to-end delivery of a global digital ecosystem modernization program, encompassing loyalty platforms, mobile commerce, and digital payment integrations. This high-visibility leadership role will drive a large-scale, multi-country digital transformation for a world-class brand, offering strong career growth opportunities within a global delivery organization.
Responsibilities
- Direct end-to-end program delivery, manage project roadmaps, milestones, resource allocation, and cross-project dependencies across multiple regions and vendors
- Establish and maintain robust governance structures, executive reporting, and risk/issue management frameworks
- Act as the primary escalation point and trusted advisor for the client's executive stakeholders, steering committees, and leadership
- Champion Agile/SAFe governance practices to drive continuous improvement, velocity optimization, and engineering excellence across all squads
- Manage complex dependencies and conflicting priorities across multiple geographies, regulatory environments, and diverse technical stacks, including legacy POS integrations
- Navigate scope management and change control in a fast-paced, high-stakes global transformation program
- Align distributed multi-cultural teams to foster high collaboration, accountability, and transparent communication
- Oversee multi-geo, cross-functional delivery teams, including Nearshore/Offshore engineering, architecture, QA, design, and consulting, operating under Agile/SAFe frameworks
- Coordinate directly with product leaders and global stakeholders to ensure alignment on program goals and KPIs
- Ensure full realization of the projected business value and strategic KPIs within budget and timeline constraints
Requirements
- 3+ years of experience in Large-Scale Program Management and Delivery Management, including Financial P&L control
- Expertise in Agile/SAFe frameworks at scale
- Familiarity with cloud architectures (AWS), enterprise integration patterns, and digital commerce platforms
- Understanding of software development lifecycles (SDLC) in retail or QSR (Quick Service Restaurants) environments
- Exceptional executive presence and stakeholder management skills
- Proven track record leading multi-vendor, multi-geo delivery teams across Nearshore/Offshore models
- Skills in managing complex program governance, executive reporting, and risk/issue management frameworks
- English proficiency at B2 level or higher