Product Manager - ServiceNow

Office in India: Gurugram,

Product Management

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We are seeking an experienced Product Manager - ServiceNow to drive the implementation and delivery of products across ITAM/SAM, providing hands-on configuration, solution design validation and technical guidance throughout delivery. This role combines product management expertise with operational excellence to deliver impactful solutions in partnership with cross-functional teams.

Responsibilities

Research and write detailed technical requirements
Active participation in product planning and roadmap definition
Collaboration with internal and external customers to acquire a deep understanding of their requirements and business needs, including other PMs, architecture, operations, business development, sales, marketing and customer success teams
Determine technical feasibility, dependencies and constraints of features with support from neighboring technology teams as needed
Define product performance and effectiveness metrics that measure and benchmark product success
Develop and articulate a defensible point of view based on data from primary and secondary research including direct customer engagement
Delivery of requirements in partnership with SaaS Ops, Security, Architecture and various engineering teams with an iterative, pragmatic approach
Ensure that product requirements incorporate effective written and creative visual techniques such as sequence diagrams and payload mockups
Create data flows and functional and technical specifications as needed
Manage the delivery of products, including PoC, internal Beta, external Beta, Public Launch and ongoing releases
Resolution of technical blocking issues and coordination of solutions across multiple technical teams
Stay abreast of new technology capabilities and recommend and plan innovative products and features

Requirements

10-15 years of experience in IT
Expertise in product management, product life cycle, product roadmap and product vision
Background in development and management of operational excellence practices
Knowledge of ServiceNow Platforms or ability to learn ServiceNow very fast
Familiarity with SaaS and cloud based solutions
Proficiency in agile methodologies and tools including Confluence, Jira and Slack
Capability to lead and influence business and technical teams in a matrixed environment
Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMB and enterprise
Competency in developing and delivering complex products at high velocity with aggressive deadlines
Skills in technical delivery teams leveraging continuous delivery for launch
Strong analytical approach with attention to detail and excellent reporting skills
Exceptional organizational and planning skills with great communication and presentation abilities
English proficiency at B2 level or higher

Nice to have

Skills in UI and Figma creation