Principal AIOps Architect - Cloud & Agentic AI

Direct enterprise-scale AIOps, Intelligent Operations, Agentic AI, and automation transformation initiatives by establishing target-state architecture, modernization roadmaps, governance frameworks, and reusable solution patterns

Build observability and operational intelligence solutions spanning metrics, logs, traces, events, topology, service dependencies, incidents, deployments, and configuration changes to support anomaly detection, event correlation, service-impact analysis, and AI-driven RCA

Create Agentic AI solutions for IT Operations leveraging Amazon Bedrock/AgentCore, Microsoft Foundry/Azure OpenAI, or Gemini/Vertex AI Agent Engine to support reasoning, knowledge retrieval, tool invocation, multi-step investigation, recommendations, and operational decision-making

Develop autonomous and semi-autonomous remediation solutions incorporating policy controls, identity and access checks, risk assessment, Human-in-the-Loop approvals, rollback, recovery validation, auditability, and feedback loops

Connect AIOps platforms with ITSM/CMDB, observability, CI/CD, cloud-management, knowledge, security, automation platforms, and enterprise APIs, including ServiceNow or similar tools

Oversee enterprise architecture reviews, solution assurance, design authority, non-functional requirements, security, resilience, scalability, operational governance, and technical leadership spanning Cloud, SRE, DevOps, Platform, Operations, and AI teams

Drive RFP/RFI/RFQ and pre-sales solutioning efforts, covering technical discovery, solution architecture, transformation approach, estimations, staffing models, implementation roadmaps, assumptions, risks, dependencies, TCO considerations, and technical proposal development

Partner with senior customer and executive stakeholders, lead architecture workshops and solution defenses, and work alongside Sales, Pre-Sales, Delivery, Engineering, Practice, and Commercial teams to craft technically sound and competitive solutions

18-25 years of total IT experience with substantial background in Enterprise/Solution Architecture, Cloud, SRE, DevOps, Platform Engineering, IT Operations, Automation, or AIOps

Deep experience building large-scale AIOps and intelligent operations platforms, covering observability, anomaly detection, event correlation, noise reduction, service-impact analysis, AI-assisted RCA, remediation, and operational automation

Strong command of at least one major cloud platform – AWS, Microsoft Azure, or Google Cloud – including enterprise cloud architecture, security, identity, networking, governance, resilience, and scalability

Practical architecture experience with at least one Agentic AI ecosystem such as Amazon Bedrock/AgentCore, Microsoft Foundry/Azure OpenAI, or Gemini/Vertex AI Agent Engine/Google ADK

Solid grasp of Agentic AI architectures, including reasoning, planning, tool/function calling, RAG/knowledge grounding, context and memory, multi-agent orchestration, agent evaluation, Human-in-the-Loop, guardrails, and policy enforcement

Background in designing autonomous/self-healing operations, event-driven remediation, workflow orchestration, ITSM integration, operational governance, and secure interactions between AI agents and enterprise systems

Strong Python skills for Agentic AI solutions, APIs, integrations, automation, telemetry processing, orchestration, and rapid prototyping

Track record in RFP/RFI solutioning, pre-sales architecture, technical proposals, estimations, solution defense, executive stakeholder management, and technical leadership across large enterprise transformation programs

Exposure to multiple major cloud platforms and familiarity with enterprise observability tools such as Splunk, Dynatrace, Datadog, Grafana, Prometheus, or Elastic

Knowledge of LangGraph, Semantic Kernel, Strands Agents, Google ADK, MCP, A2A, RAG, vector databases, or knowledge graphs

Background in SRE, FinOps, cloud economics, capacity optimization, predictive operations, and managed-services solutioning

Relevant certifications in Cloud Architecture, AI, Enterprise Architecture, SRE, ITIL, or TOGAF